Connect Wise Control: The Good, The Bad, The Ugly
June 18, 2019
Connect Wise Control: The Good, The Bad, The Ugly
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Connect Wise Control is used to remotely assist our clients and perform work on their systems from a remote location when necessary. In some instances it's installed as a direct access client, in other cases it's on a support case by support case basis when the client prefers that approach.
- Provides relatively reliable remote access to systems not on-prem.
- Is relatively easy to and straight forward to use.
- Does a great job of waking up remote systems - better than other methods I've tried.
- The new interface seems more cumbersome than the previous interface.
- Getting a support issue resolved can sometimes be more difficult than it should be.
- Company information can get buried in back end databases and doesn't update when changed in the portal.
- Not really ROI but Connect Wise helps provide a more timely response to clients when we can't get onsite.
- It's made the business appear as a more professional company with tools that one may not expect from a small business.
Connect Wise Control came recommended from a colleague so we did not really evaluate other products. I have had experience with Team Viewer and Connect Wise Control seems more user-friendly in terms of its interface. It also seems better at waking up workstations when that's been necessary.