Best Remote Desktop Software Around!
June 17, 2019
Best Remote Desktop Software Around!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Currently we are using ConnectWise Control throughout our entire organization. It has increased our productivity immensely and opened the doors to many remote opportunities that we did not have before. We are now able to monitor and assist our employees within seconds of receiving a call for help. It's been the best remote management software that I've ever used.
- Administrative Control. You can control everything from the individual roles that are assigned to each user down to the specific look of the application.
- Speed. The remote connection quality is the smoothest I've seen of the 5+ alternatives I've tried even on a slow connection.
- Ease of use. It's extremely easy to install the client on workstations and servers and connecting to the clients is as simple as can be.
- Bird's Eye View. I love that CW Control allows you to see the specs of each PC from within the main site as well as a preview screen of what is being displayed on the desktop.
- Commands. One of the coolest features of CW Control is that it allows you to send CMD and Powershell commands directly from the main website to any PC that has the client installed on it. No need to remotely connect first.
- The drop-down toolbar in fullscreen mode can get in your way when trying to close or minimize a remote application. If your mouse goes too high and bumps the top edge of the screen the toolbar will lower and you will close out of the remote session window instead of the remote application.
- Available hard disk space is not shown in the list of specs for each client. That would be incredibly useful for many IT professionals using this software.
- The "Meetings" portion of CW Control is lacking features to the point of us having to use GoToMeeting for our conferences instead.
- Mobile app could have a better control scheme such as what TeamViewer uses.
- Our production teams have experienced a significant increase in productivity as supporting their helpdesk requests has become much easier. A technician can usually solve any issues within 5 minutes of receiving a call for assistance where as before it could take 30 minutes or longer to walk someone through the fix over the phone or via email.
- The IT admins have also seen an enormous boost in productivity as they can now do nearly every administrative task remotely.
The price, features, connection quality, level of control, and ease of use are far better than the alternatives that I've tried.