Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We currently use ConnectWise Control / ScreenConnect to provide remote support to our local and global clients.
- Multiple uses (support, meetings, remote access)
- Support from developers has become very problematic and poor since they were acquired by ConnectWise.
- Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
- Negative - have had to waste so much time dealing with flaws and issues with newer versions that I would have been better off never upgrading (which is not realistic due to security concerns in older versions) or moving to a different product altogether.
- Negative - their recent upgrades completely broke remote access to pretty much all Mac installs - leading to having to re-engage and bother clients to regain access; completely defeating the purpose of the product and causing major problems from a client relationship perspective.
- TeamViewer, BeyondTrust Remote Support (formerly Bomgar), LogMeIn Rescue and Splashtop Remote Support
I think that all of the other products are actually better nowadays and regret having chosen to go with ScreenConnect / ConnectWise Control at this point. Maybe years ago the other products were lagging and ConnectWise Control / ScreenConnect was ahead of its time, but ever since being acquired by ConnectWise this has not been the case and now ConnectWise Control is extremely problematic (as is their support and the company in general), and I am in the process of planning to switch away from them.