ConnectWise Control Review
Josh Ryan | TrustRadius Reviewer
Updated February 11, 2020

ConnectWise Control Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to support users on and off the company network, at trade events and at home for troubleshooting issues, for general set up, and for adding software and devices to machines. We use it for any other action that requires us to interact with a user account and not RDP in over them, such as setting up drives and changing printer settings.
  • Access is through a small app that can be pre-installed on company machines, so the user does not need to interact at all other than to request support in the first place. The ability to connect without requiring user input is huge.
  • Connecting to a machine for the first time when you do not have access installed is a simple process and the easiest one I've found so far for users to do.
  • I can see UAC prompts.
  • Organizing connected machines is very easy.
  • Removing decommissioned machines could be more intuitive.
  • Settings per organizational unit would be good too. If they are there I still need to find them.
  • The ability to choose different color schemes.
  • This has saved us hours of troubleshooting at trade shows and other events.
  • The frustration level of walking people through things over the phone cannot be overstated. This is now gone.
  • The cost is very competitive.
I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much higher general frustration level.
It's the easiest support option I've ever found for users to deal with. The messaging is great and it's low-resource.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
7
Multi-platform remote control
10