ConnectWise Control is almost perfect
April 13, 2021

ConnectWise Control is almost perfect

Evan Kent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It is a very robust piece of software that allows remote connection for support. It does not require a lot of network speed for a decent connection which is nice. It also appears to work well on Mac's and PC's. The ease of connection also makes supporting non technical users easier
  • Connects easily
  • Low Internet speeds on both sides still allow great connection
  • Secure Connection when working
  • Multiple OS supported
  • It doesn't appear to work with Chrome OS
  • No iOS support
  • No Android Support
  • Its lack of Chrome OS support
  • lack of proper iOS support
  • lack of proper Android Support
ConnectWise works very well. As well as any other remote connection software I have used. It's biggest draw back is lack of support for Chrome/Mobile OS's. This is something that a competitor I have used does very well and it be great if they added this in the future. I am unsure if it can connect to linux.

Do you think ConnectWise Control (formerly ScreenConnect) delivers good value for the price?

Yes

Are you happy with ConnectWise Control (formerly ScreenConnect)'s feature set?

Yes

Did ConnectWise Control (formerly ScreenConnect) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Control (formerly ScreenConnect) go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise Control (formerly ScreenConnect) again?

Yes

It just works when you need it to work. There's not much more to say but knowing that regardless of the connection on either end I can still support the client when needed is fantastic.
I am not involved in this portion
It is best suited for assisting remote users whose computer are not able to access in person. Due to it requiring a low bandwidth connection and still working well and securely it helps in these situations. It also can be setup for remote connections with out having to have a user present allowing you to work on issues on servers or when the client is not available to connect you.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
9
Instant message
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
8
Initiate remote control from mobile
1
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated