ConnectWise Control is almost perfect
April 14, 2021

ConnectWise Control is almost perfect

Evan Kent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It is a very robust piece of software that allows remote connection for support. It does not require a lot of network speed for a decent connection which is nice. It also appears to work well on Mac's and PC's. The ease of connection also makes supporting non technical users easier
  • Connects easily
  • Low Internet speeds on both sides still allow great connection
  • Secure Connection when working
  • Multiple OS supported
  • It doesn't appear to work with Chrome OS
  • No iOS support
  • No Android Support
  • Its lack of Chrome OS support
  • lack of proper iOS support
  • lack of proper Android Support
ConnectWise works very well. As well as any other remote connection software I have used. It's biggest draw back is lack of support for Chrome/Mobile OS's. This is something that a competitor I have used does very well and it be great if they added this in the future. I am unsure if it can connect to linux.

Do you think ConnectWise ScreenConnect delivers good value for the price?


Are you happy with ConnectWise ScreenConnect's feature set?


Did ConnectWise ScreenConnect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise ScreenConnect go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise ScreenConnect again?


It just works when you need it to work. There's not much more to say but knowing that regardless of the connection on either end I can still support the client when needed is fantastic.
I am not involved in this portion
It is best suited for assisting remote users whose computer are not able to access in person. Due to it requiring a low bandwidth connection and still working well and securely it helps in these situations. It also can be setup for remote connections with out having to have a user present allowing you to work on issues on servers or when the client is not available to connect you.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated