ConnectWise Control Is Worth the Investment
April 14, 2021

ConnectWise Control Is Worth the Investment

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We used it to remotely assist and troubleshoot user issues. It allowed us to shorten the response time to the issue.

Pros

  • The Remote Terminal feature was amazing, it gave us the ability to remotely run scripts and find info we needed without interrupting the user.
  • The responsiveness of the remote console is quick and helps in troubleshooting.

Cons

  • Deployment on Mac and Linux works, but it is not as fluid and easily done as Windows.
  • It allows us to respond more quickly to users issues, giving us a better user experience.
  • The ability to troubleshoot with the remote terminal has saved us from interrupting users for smaller tasks.
There's no comparison. ConnectWise Control is the clear winner. The interface is much more intuitive and easy to use.

Do you think ScreenConnect delivers good value for the price?

Yes

Are you happy with ScreenConnect's feature set?

Yes

Did ScreenConnect live up to sales and marketing promises?

Yes

Did implementation of ScreenConnect go as expected?

Yes

Would you buy ScreenConnect again?

Yes

The value it provides is just through the roof. I have very few complaints with the software, and overall it is one of those platforms "that just works." Which is extremely hard to find in the plethora of software platforms offered today.
Their support team has always been very responsive and easy to work with.
Whenever you need remote access to users' computers for troubleshooting / help desk support, ConnectWise Control is a great contender.

ScreenConnect Feature Ratings

Remote Administration
7.2
Screen sharing
9
File transfer
8
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
8
Centralized management dashboard
8
Session record
9
Annotations
5
Monitoring and Alerts
4
Multi-platform remote control
6

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