Pretty good for the cheap price
May 13, 2021

Pretty good for the cheap price

James Arnold | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Constant Contact

We were a consulting startup and wanted to be active with our outbound strategy both with prospects and customers. We needed a tool to do the simple portions of email marketing -- setup, sending, reporting and database management. With the help of Constant Contact, we are in contact with our customers and prospects on a periodic basis and have generated real leads from the information we supply. In our case, I have been the primary user but it is simple enough for others in the company to use, as well.
  • Templated approach to email design
  • Delivering emails
  • Basic reporting
  • Reporting is pretty standard and not very robust
  • Database management is pretty basic
  • Inbox monitoring is not available
  • You can launch email marketing quickly
  • It's very inexpensive so you can do it without too much pain
  • Our specific approach has gained us many opportunities we would not have had otherwise.
Marketo does all of the same things but at an enterprise level. Marketo is substantially better than Constant Contact but the price tag is very seriously higher ... by a few zeros. The key components of differentiation would be database management and deliverability. I wouldn't say Marketo's editor is any better or worse than Constant Contact.

Do you think Constant Contact delivers good value for the price?

Yes

Are you happy with Constant Contact's feature set?

Yes

Did Constant Contact live up to sales and marketing promises?

Yes

Did implementation of Constant Contact go as expected?

Yes

Would you buy Constant Contact again?

Yes

It is great for startups or very small businesses who need to accomplish the core tasks of email marketing but don't have aspirations or needs beyond the basics. It really does do all of the basics well. It would be great to add a few more features or customizations, but it's fine for the price.

Constant Contact Feature Ratings

WYSIWYG email editor
8
Dynamic content
3
Ability to test dynamic content
2
Landing pages
8
A/B testing
2
Mobile optimization
6
Email deliverability reporting
Not Rated
List management
3
Triggered drip sequences
4
Dashboards
4
Standard reports
9
Custom reports
Not Rated
URL Validation
Not Rated
Link Tracking
Not Rated
Image Validation
Not Rated
Inbox Display
8
Email Accessibility Tools
Not Rated
Spelling and Grammar Check
7
Spam Testing
Not Rated
Email Previews
7