Constant Contact has been the best fit for us compared to other providers, only a few hiccups!
May 12, 2021
Constant Contact has been the best fit for us compared to other providers, only a few hiccups!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Constant Contact
We utilize Constant Contact in our marketing department and our customer service department currently. It allows us to send targeted messages to our customers, prospective customers and partners. We send email newsletters out to all of our customers on a bi-weekly basis, we send news blasts to geographic areas on a monthly basis and we also send reminder emails to recurring customers to remind them of service that is coming due.
- This programs offers a variety when it comes to CTA, being able to link to a web page, pdf, etc. is very helpful
- Having the ability to create and save unlimited lists is great for targeted messaging
- Being able to view test emails and see how the message will look on different platforms is great
- It would be nice to have more options for customizing the body of the emails
- Open and click rate results are skewed due to spam filters, I have contacted Constant Contact about this and they have been helpful and signed us up for a beta version which will hopefully produce more accurate results
- Our contacts sometimes receive our email on the resend even if they opened and replied to the original send
- It has provided the ability to do drip marketing to prospective customers that weren't initially interested
- We are able to communicate other services we provide that current customers didn't already know about
- Being able to target specific messaging to specific lists is HUGE
Mailchimp kept flagging our account because of our bounce rate, yes we should go in and clean up email addresses but when you have 30,000 contacts over 10 years it can be a daunting slow moving process, Constant Contact was much more understanding of that and willing to help us chip away and clean it up. Sendinblue was SUPER limited in the design aspect of the emails themselves. Active Campaign took place of not only our email campaign service but also our CRM and we weren't wanting to switch, whereas Constant Contact came out with integrations that worked perfectly with Nutshell CRM, so very happy with that. Price point was better than Active Campaign overall as well for what you get.
Do you think Constant Contact delivers good value for the price?
Yes
Are you happy with Constant Contact's feature set?
Yes
Did Constant Contact live up to sales and marketing promises?
Yes
Did implementation of Constant Contact go as expected?
Yes
Would you buy Constant Contact again?
Yes