Continuum RMM - Best Bang for Your Buck
January 08, 2019
Continuum RMM - Best Bang for Your Buck
Overall Satisfaction with Continuum RMM
- Customer support / Help desk
Continuum RMM did clearly understand the business problem I wanted to solve and they did solve it. Managing windows updates for thousands of workstations can be a nightmare. With Continuum RMM, it has made this task much easier and automated. No more checking WSUS on hundreds of servers or figuring out a way to get reporting. Continuum does it for us. Easy to schedule and monitor.
- Great customer support.
- Great at windows updates.
- Great for setting up new clients.
- Better reporting.
- Patching can still use some help.
Based on the fact that they have a live Network Operations Center (NOC) is the main reason we stay with Continuum. They may cost more, but what they offer in that cost is superior. Antivirus, Log Me In, live NOC, and they just acquired BrightGauge. Bundle all of this separately and your cost will skyrocket. Having this all in one package is worth it to us.
- ConnectWise Automate (formerly LabTech)
At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help from a NOC.