Continuum RMM - Best Bang for Your Buck
January 08, 2019

Continuum RMM - Best Bang for Your Buck

Rob Rotundo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Continuum RMM

Pros

  • Great customer support.
  • Great at windows updates.
  • Great for setting up new clients.

Cons

  • Better reporting.
  • Patching can still use some help.
At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help from a NOC.
Continuum RMM is well suited for medium to large MSPs. It would also work well for smaller MSPs but cost becomes prohibitive. It allows a smaller staff to manage a larger volume of clients and machines. This is where the cost becomes effective. A single or double staffed company probably would not benefit from this program, or be able to afford it.

Comments

  • Steven Morey | TrustRadius Reviewer
    Steven Morey
    commented 6 years ago
    Thanks for the article, we used some of this info when creating our MSP support plans. I would love to share with you what we ended up with https://linktechaustralia.com.au/prices/it-support-plans/

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