Continuum RMM at a Glance
Updated July 16, 2019
Continuum RMM at a Glance
Score 9 out of 10
Overall Satisfaction with Continuum RMM
Continuum RMM, is a company that offers Managed Service Providers like LEAP Managed IT the tool sets needed to successfully support and managed their clients IT infrastructure. They do have a solid understanding of the needs of our industry and offer the appropriate tools to solve issues for our customers.
We were using a different RMM agent and switched to Continuum because of the tool sets they offer us to use during the assessment stage of new customer, in addition to the on-boarding ease and support. Other companies we selected were lacking in that aspect of their offerings. In addition the use adn availability of them helping us on large projects for our customer base was a huge win in our books. To have them help us on a 200+ employee e-mail migration, including setting the the local outlook profiles on the users desktops saved us a lot of time, and at a appropriately placed price point, it was something we couldn't pass up.
I gave them a 5, which is probably confusing since the prior questions I sang praises in this area. Well from a server project management aspect, they are solid. Their attention to detail and making sure the Scope of Work is spot on, and all areas are thought of and addressed are unmatched in my book. The desktop project side, is why they're at a 5. The desktop team will work to develop a great scope of work, and then not follow is.. In the instance of a mail migration, the server team did their part with flying colors... When they handed it off to the desktop team is when we start to almost micromanage the project. They were constantly calling with "lack of information" when we quickly had to remind them of the location that information was stored, IN THEIR SYSTEM.... So that is why they were brought down to a 5 for project management.
The one thing we liked about over the two listed above were the "all in one" solution, and how Continuum keeps moving to include items other than just RMM, they really are striving to be a solutions provider for managed IT companies. I have mentioned before, the ability to put in larger projects with them really set them ahead of the other companies, at the time we looked at them.
One area that Continuum RMM is well suited in would be the notification aspect. They do well with notifying us of issues with our servers. They monitor up/down status, hardware issues, and even DHCP conflict issues. One area that needs work is the test and blacklist windows patches. We have had a couple of instances where they released a Microsoft patch and multiple endpoints we manage were affected, which took quite a bit of time for us to resolve.