Automated client nurturing rather than just email marketing!
June 06, 2018

Automated client nurturing rather than just email marketing!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Conversica

Excellent customer service team but would like to see more online resources in the future.
It takes nurturing and individualized attention to convert a list of leads to a loyal customer base and, working from a database of hundreds of thousands, this simply cannot be done without a massive sales team with huge overhead. The individualized attention each lead appears to get along with persistent follow-up is what gets leads to our side of the fence then feeds them to our salespeople to close and win. Conversica's customer service is unparalleled and their customer experience team, Derik specifically, is outstanding - a wealth of knowledge with the patience to walk folks of any technical background through the process of getting up and running.

Pros

  • Customer Experience
  • Robust API
  • Nurturing large lead databases

Cons

  • Lead uploads could be a bit more flexible
  • There could be more online resources
  • Conversica allows us to tap into our database like no other email marketing tool can.
Marketing to large databases; it allows your salespeople to focus on selling rather than prospecting.

Comments

  • Katherine Glover | TrustRadius Reviewer
    Thank you for taking the time to post a review. We appreciate your support and feedback. We have some exciting new online resources on the way! We’ll be releasing our self-service customer portal very soon. This resource will give customers complete access to our knowledge base and make it easy to submit new support cases and monitor the status of existing cases, all in one place. We would love to hear your feedback on what we can do to make lead uploads more flexible. Please share your feedback by contacting your dedicated Customer Success Manager or email me personally at katherineg@conversica.com. Thanks! Katherine

More Reviews of Conversica