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Conversica Review
August 09, 2019

Conversica Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant
  • Customer Success AI Assistant

Overall Satisfaction with Conversica

Conversica is allowing us to engage with multiple business units concurrently while utilizing our live resources solely for substantive conversations rather than for prospecting. Before Conversica, we would receive a large number of "lower priority" leads that our Sales team would procrastinate on and not reach out right away or would fatigue the prospect and miss out on it entirely. With this service now, every lead is addressed, contributing to a wider net being cast for hot lead to be reviewed by a real person. The support for each client seems more personalized with timely communication, keeping the client interested as well.
  • Conversica helps with bringing and capturing a wider net of clients/leads.
  • The solution is easy to set up and get running quickly.
  • Customer service almost always is great and thoroughly helps us out with any problems we run in to.
  • The AI assistant works wonders! It's like having another employee on the floor at all times.
  • Adding a feature that allows you to customize the amount of times any grouping of data points will be contacted would be extremely useful.
  • The tool was initially too aggressive and the reporting isn't the most comprehensive, but we utilize our CRM to help with that.
  • Sometimes the AI assistant can misread a response and not answer a customer's response appropriately.
  • The ROI Conversica presents at are a little over-the-top.
  • The ROI conversation is not a one time meeting, even dragging for months at a time.
  • However, once everything is set up and ready to go, the solution helps us reach our objective as much as it can.
Customer support is always great, and even far and above of what we've experienced. They are always patient with our questions, and genuinely seem eager to help us in any way possible with whatever problems we're having. Our customer service manager (blanking on the name, I apologize) is seemingly always available to assist and provide one-on-one time when needed.
The setup did not take long at all. The whole process (that is, of actually physically setting up the Conversica AI solution, getting familiarized with the basic controls and layout of the dashboard, exploring the capabilities, etc.) took less than a day to do. One thing that we do regret not doing is setting up the reports right from day one since we would see how many leads it's driving and what the overall impact is on our channel.
  • Drift
We were interested in Drift and explored their chatbot capabilities (since we were looking for a solution that would help manage clients/leads for the Sales and Marketing teams). While their automated system did seem appealing to us, we ultimately went with Conversica because it seemed more intimate and one-on-one in their approach from the AI assistant (e.g. personalized emails sent to leads) and the customer support team.
You can use Conversica anytime you need to follow up on leads. At first, we were a bit skeptical with the service, but once it was in use we didn't look back. Additionally, you can let the product handle outreach for leads and let the Sales team focus on selling. A scenario that isn't so suitable for Conversica is if you want a marketing tool to be integrated with Salesforce.