Item: Conversica
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use the Conversica to help sort through old leads and identify hot and interested individuals for our sales development reps to follow up with and gather more details.

Pros and Cons

AI with prospect responses is very accurate.
Easy to setup/integrate with Salesforce.

Opportunity ROI reporting is not within native Salesforce reports.

Return on Investment

Maximize SDR focus on interested leads.

Support Rating

Support was always responsive. Great online knowledge base with help documentation as well!

Implementation Rating

Our implementation team was awesome! Super involved and helped with everything from technical Salesforce integration setup to best practices for specific use cases and everything in between!

Likelihood to Recommend

Great to run through existing leads in your system and reengage.

Conversica robot helps us re-engage prospects!

Modules Used

Overall Satisfaction with Conversica