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Really great AI that expands our outreach efforts beyond what is humanly possible
September 20, 2019

Really great AI that expands our outreach efforts beyond what is humanly possible

Parker O'Very | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

We use Conversica on our Demand Gen and Sales teams. We use it primarily for outreach with prospects that we haven't been able to get in contact with. Its outreach streams allow us to reach those accounts in ways that no human could. The AI is very convincing, and effective at getting a response.
  • Artificial intelligence. The conversation streams are properly set up to respond to just about every prospect reply.
  • Demand generation. Within the first 2 weeks after going live, we received roughly 15 demo requests in responses to the messaging.
  • Email alerts. It is easily able to alert the lead/contact owner when a response is received.
  • Lightweight on API cals.
  • Note true SaaS. Everything requires their team to set up and make changes.
  • Visibility. They keep a lot under wraps. Email subject lines, for example.
  • In a matter of 2 weeks, it was able to get 15 positive responses and demo requests from prospects that were in its outreach streams. And these were from our B and C grade prospects. It might have taken months for our sales reps to get those responses.
  • It has helped us to improve our post-event follow up.
Their staff is always friendly and very knowledgeable, and has always responded right away when we have problems and questions. They have offered to have weekly calls with us to plan our campaigns. They are dedicated to making sure we are successful. They give time and effort to to ensure it too.
Less than a month.
Have not really used anything that actually does what Conversica does. Marketo and Pardot are similar only the fact that they automate email streams. But they don't use an AI to respond in a human-like way. Drift is similar only the fact that it uses an AI to respond, but it not marketing automation. Really, I'm not familiar with anything like Conversica.
It's really great for scenarios where a sales rep has tried for a long time to get a response from a prospect, but hasn't received a response. The rep can have Conversica take over and see if it is more effective. It helps our reps spend time on the prospects that are more worth their time, and while it does the grunt work. The truth is, however, it is NOT a real person and cannot fully replace an actual sales rep. It cannot answer complex questions about your product.