Item: Copper
Rating: 10
Author: Barry Freifeld

Overall Satisfaction with Copper

Use Cases and Deployment Scope

We began using Copper around five years ago, and it has become our comprehensive customer relationship solution. We have integrated a process that seamlessly transfers opportunities from sales to order entry, engineering, and our production schedule, all within Copper. The platform continues to enhance its capabilities, and we have found its customer service and support to be excellent.

Pros and Cons

Pros

Customer Tracking
Opportunity Tracking and Management
Manage Our Closes Through Our Internal Process

Cons

Easier Report Development
Ability to Archive Non Active Opportunities
Early Warning of Account or People Duplicates

Return on Investment

Integration of opportunity to production schedule
Allow management to view and manage pipelines
Keeps sales team engaged in opportunity management

Usability

It provided sales and sales management with the necessary tools and visibility to track and close more business.

Alternatives Considered

HubSpot CRM, Sales Force Optimization and Bigin by Zoho CRM

We are very pleased with Copper, and it matches our needs. Better than others I have evaluated and run.

Key Insights

Do you think Copper delivers good value for the price?

Yes

Are you happy with Copper's feature set?

Yes

Did Copper live up to sales and marketing promises?

Yes

Did implementation of Copper go as expected?

Yes

Would you buy Copper again?

Yes

Likelihood to Recommend

Copper, like any CRM, must be managed and maintained. I find the program easy to use and quite intuitive. As stated, I was able to program Copper to manage opportunities across the various stages of our sales and order processing, resulting in the product being scheduled for production. It also allows us to send acknowledgments to our customers.

Copper Feature Ratings

Comments

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Copper - Assisting The Growth At Pitts Enterprises 5 Years and Running