Stellar CRM with Game Changing Gmail Integration.
January 21, 2026

Stellar CRM with Game Changing Gmail Integration.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Copper

Copper has been my CRM for years. It does everything necessary to keep track of client interactions and all the data I need to remember. It also integrates seamlessly with Gmail, so it pulls all the information I want about clients and prospects straight into the CRM, so I typically don't have to hunt for details that are already available.

Pros

  • Tracking client interactions via email.
  • Automatically populating data.
  • Grouping and batch emailing client groups.

Cons

  • Automated outreach workflows are not easy like Reply.io.
  • Some features are unnecessary for my use case and can't be hidden.
  • Batch emailing is only in higher tier plans.
  • Staying top of mind has brought additional sales multiple times. Copper helps me keep track of that.
Stellar in a lot of areas. I have only used it for my specific small business, but I have never had an issue doing what I need to do. The overall interface is the cleanest, most modern, and most visually pleasing of the CRMs I have tried, and the integration with Gmail is practically perfect. Way better than anything else I've tried. It just works.
Copper is just better implemented and user-centric. HubSpot kind of feels like old Windows versus new Mac. Insightly was good, but the Gmail integration and features lagged a little.

Do you think Copper delivers good value for the price?

Yes

Are you happy with Copper's feature set?

Yes

Did Copper live up to sales and marketing promises?

Yes

Did implementation of Copper go as expected?

Yes

Would you buy Copper again?

Yes

I think Copper is great for small businesses working in Gmail. This is honestly why I never moved away from Copper. I haven't used it in a larger business setting, but I can imagine it would work well.

Copper Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Interaction tracking
Not Rated
Customer Service & Support ()
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
6.0
Task management
Not Rated
Reporting
6
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Social CRM ()
Not Rated
6.0
Marketing automation
6
8.0
Mobile access
8

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