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Coupa - great for employers but tedious for employees
December 12, 2018

Coupa - great for employers but tedious for employees

Tolulope Lawal | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Coupa

Coupa is being used by all employees at my company to purchase goods or services (for business purposes) from vendors and/or suppliers. Coupa is utilized to ensure all employees purchase goods from preferred vendors and/or suppliers, secure appropriate approvals, and follow company policies when purchasing good and services (for business purposes).
  • Coupa is great at ensuring employees follow company policies for generating and processing purchase orders
  • Coupa is great at providing approvers with a synopsis of the details of a purchase order
  • Coupa's UI is not intuitive
  • Coupa has far too many notification options for users to manage
  • Coupa's support is extremely limited and slow
  • Coupa helps ensure virtually all purchase orders are in compliance with company policies
  • Coupa makes it easy to audit previously processed purchase orders
I briefly used Procurify and its UI is far more intuitive and its reporting capabilities are far more robust.
Coupa is well suited for making sure that purchase orders are in compliance with company policies. It is great for imposing specific requirements on how purchase orders are processed. The UI of Coupa is however not very intuitive, which can make it difficult for an individual completing a purchase order to recognize what they are missing.