Crazy Egg is crazy easy
Overall Satisfaction with Crazy Egg
Crazy Egg was used throughout our departments. From developing ongoing user engagement strategy, to initial research and discovery for overall user experience, Crazy Egg is a platform that we would use with almost every client. It's a simple platform with a low cost that can actually provide huge value for a project. The number one thing Crazy Egg allows us to do is provide quantitative data for user engagement, which previously would require qualitative feedback.
Pros
- Tracking page scroll, e.g. how far users are willing to scroll down the page.
- Click tracking with visual heat mapping of results, identifying the most clicked on aspects of a site.
- Mouse tracking, to determine which aspects users may be hovering over but not clicking, or aspects that users are having a hard time finding.
Cons
- The free version only allows you track a limited number of pages.
- Gathering statistical significance takes 30+ days, so to get actionable results you may have to run tracking software for multiple months.
- The data doesn't always contain context. While the data is quantitative, sometimes you have to makes assumptions about user intent.
- Does have the ability to slow down page load time, which is really only an issue if your site is already experiences page load speed issues.
- Increased click through rate
- Better time on page
- Improved pages per session
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