CrowdCompass is the ONLY event app you need!
December 05, 2018
CrowdCompass is the ONLY event app you need!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CrowdCompass
We hold an annual conference of roughly 200 people from across the country and across the globe. The marketing department has all planning and execution responsibility, including logistics and communication of the event. The CrowdCompass mobile app helps us to communicate all things conference to our attendees, pre-, during, and post-event. Because our event is multi-day and multi-track, it's important to make it easy for attendees to determine which sessions they would like to attend, where to find them (interactive map), etc. In addition, it is important to promote our exhibitors and this app has several great features to promote exhibitors and sponsors.
- Overall, how everything is tied together. In the back end (which is very user-friendly), you can connect sessions to speakers to rooms to exhibit booths, etc.
- Easy user interface. I was a previous CrowdCompass customer and left for another app. I came back the following year. It is such an easy interface, even for people who are not very techy (I am very techy!). It gave me a level of comfort knowing that if my staff needed to assist me in the back end, they wouldn't break anything. :)
- Customer service! Unlike the previous app we used one year, which only had tech support for west coast business hours (we are eastern time), Cvent CrowdCompass tech support is pretty much 24/7, and they have great tutorials and forums as well. Help is never far away.
- Customization! You probably won't need it, but it can be customized beyond all the great "standard customization".
- Pricing is my biggest concern because they can be higher-priced than their competitors. Negotiate as best you can, and if you still can't afford it, there are a couple of other apps out there that are good second choices. However, after using 3 or 4 different apps, CrowdCompass is honestly the best.
- I would really like to see them not nickel and dime customers on pricing - so many things within Cvent are an add-on, such as Lead Capture. It would be such a great thing to include, as well as gamification.
- I can't tie it to actual dollars (new business), but I can say that it really does bring a new level of engagement for our attendees.
- Attendees LOVE the app - we always get compliments on how great it is. That, coupled with a great event, are hopefully getting those repeat attendees.
- The polling functionality is very robust, and this allows us to ask questions about our attendees' environment to provide us with lots of great data points that we can tie back to the attendee and the attendee's company.