CrowdCompass Review
July 08, 2020

CrowdCompass Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrowdCompass

We have only used CrowdCompass twice, both in 2020. It was used by my internal client for two Sales Meetings - one in Chicago and one in Dallas. Both meetings had complicated agendas with multiple breakout sessions on each day. The app helped keep attendees schedules at their fingertips so they never had to question where to be at what time.
  • Personalized Agendas
  • Live Polls
  • Live Q&A
  • Sign up process for attendees (emails, verification codes, etc.)
  • When I updated information in Cvent, sometimes it wouldn't sync with the CrowdCompass
  • We had some problems with the Live Polls not working, but this could have been due to internet connectivity issues.
  • Training from Cvent to user on how to build and use CrowdCompass. I felt like I was on my own to learn.
  • We've only used it twice, so I can't say that it's helped or hurt us in any way.
We haven't used any other product like CrowdCompass.
Once we paid for our apps, I felt like I was left to learn on my own. There are plenty of Help articles available, but no training sessions. I'm a visual learner and having to poke around and use trial and error to build the apps took way too much valuable time away from other parts of my job. It was frustrating and I brought it up with my CrowdCompass contact, but was told that they don't provide any training sessions and if I had questions I should refer to the Help articles or call support.

Do you think CrowdCompass delivers good value for the price?

No

Are you happy with CrowdCompass's feature set?

Yes

Did CrowdCompass live up to sales and marketing promises?

No

Did implementation of CrowdCompass go as expected?

Yes

Would you buy CrowdCompass again?

Yes

I think it's well suited for large meetings of 100+ people. I found it useful for our meetings that had multiple breakouts each day. We were also able to showcase speakers and vendors in a clean, easy to read way.

I think for smaller, less complicated meetings it wouldn't be necessary to use.