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CrowdCompass!
July 15, 2020

CrowdCompass!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdCompass

We use CrowdCompass for our incentive trips to provide all the guests with information on the trip. We have also used it for various sales conferences and trade shows. The business problem it addresses is getting information to event participants without printing anything on paper. Less waste and easier to make last min changes!
  • 24 hour support
  • Easy to use
  • New features releases all the time
  • Hard to use with multiple languages
  • Hard to add agenda items
  • App game is great but would like to have more flexibility with when game starts
  • Guest engagement
  • Easy to update changes
  • Giving guests a engaging event
I have only used CrowdCompass for apps so I don't have much to say on other companies. We did look at DoubleDutch last year but decided to stay with CrowdCompass. And then they bought DoubleDutch so ultimately it was a good decision. There were some good features in DD that CC did not have so I am hopeful that they will be incorporated into CC soon.
When I have a problem I always call the help desk and they are able to help out and fix the problem. And offer advise on other parts of the program that they can see we are using. I don't feel like I ever have to wait very long on hold to speak to anyone.

Do you think CrowdCompass delivers good value for the price?

Yes

Are you happy with CrowdCompass's feature set?

Yes

Did CrowdCompass live up to sales and marketing promises?

Yes

Did implementation of CrowdCompass go as expected?

Yes

Would you buy CrowdCompass again?

Yes

We use the app for our trips and it works well. On the first trip that we used the app we had a venue change due to the weather. We quickly updated the session location with the new venue and sent out a push notification with details. We did not have to worry about some guests not knowing the new location, they all had it in their hand!