Robust Registration Management
December 08, 2018
Robust Registration Management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
Currently, Cvent Event Management is being used by one department within my organization.
- Cvent is a robust system that allows users to customize registration processes.
- Cvent integrates with many other systems.
- Cvent provides a great support service.
- Some things are not intuitive or require a robust knowledge of the software to complete. Part of this is due to the customization options available.
- User feedback is not always considered. They do have User Experience groups, but in general, it seems that often changes are made without considering users.
- We have found some limitations that don't make sense. Cvent offers a lot of customization options, but there are limits. For example, you can change the language/naming of many things in your registration setup, but the names of Payment Methods can only be changed if you are opening payment to registrants. We process payments offline occasionally and were hoping we could customize the payment types to fit our needs.
- Reduced manpower needed on-site when we check in registrants.
- We use OnArrival, which allows us to print badges for attendees, and they can check themselves in at iPad kiosks.
- Up front costs can be a lot.
Eventbrite seems to work well for simple ticketed events. Cvent provides a more robust and customizable system that is needed for events with more complex registration requirements.