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Complex Solution for Complex Events
November 21, 2022

Complex Solution for Complex Events

Kassandra Schroeder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We host an international event with around 2,500 attendees from over 50 countries every year - we require a registration platform that is fully multilingual, can handle taxes, discounts and a combination of online and offline payments, multiple registration types, adding guests, donations, optional items and sessions, produce complex reports, and so much more. Previously we had to create different registration processes for different members in various countries/languages, and our accounting team was having to do a lot more work to track purchases of various additional optional items.
  • Robust and flexible registration process
  • Relatively quick helpdesk
  • Updated website and registration builder is much more intuitive with a modern look
  • Robust Reporting capabilities
  • Fully Multilingual registration process (not just machine translated)
  • Expensive
  • Variable pricing structure meant to save money makes budgeting difficult
  • Multilingual Registration/Website
  • Ability to build complex registrations (add guests, donations, optional sessions, etc.)
  • Ability to handle complex pricing (multiple reg types, discounts based on answers, taxes, etc.)
  • Easier user experience for our Attendees when registering
  • Saves us time on reporting, administrative processes
Our biggest difficulty at the outset is finding other multilingual platforms. Some claim to be, but are either just Google Translated webpages (which does a poor job and doesn't include images like logos), or require you to build out separate sites, meaning your registration data is being collected in two different places. PheedLoop came closest language wise, but is just still very young and reporting and support services especially are just not there yet.

Do you think Cvent Event Management delivers good value for the price?

Not sure

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

If you have an event with complex needs, you really can't beat Cvent. They've been in the game for a long time, and while there's other cool solutions up and coming to keep your eyes on, Cvent is still miles ahead. That being said, if you have a relatively simple registration or ticketing process, you can save yourself the expense and contracting headache and look elsewhere.