DameWare is Fantastic!
July 27, 2015

DameWare is Fantastic!

Justin Mauck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • DameWare Mini Remote Control

Overall Satisfaction with DameWare Remote Support

Our IT Department has DameWare installed on all of our client PCs organizationally. Within IT, we can remotely connect to any device within our network, and routinely utilize the product to connect to clients to troubleshoot issues.
  • DameWare allows us to remotely connect to ANY device on our network
  • DameWare takes the guesswork out of troubleshooting issues - end-users routinely describe errors and system glitches incorrectly, so being able to remote into their device to see what they are actually experiencing is invaluable.
  • To connect to PCs, users must have administrative rights on the client PC. I totally understand the reasoning behind this, but our setup includes scenarios where we need to connect to clients on a separate domain. We can ultimately connect, but we do not have the ability to take control of the client's keyboard/mouse, even after a client has accepted our connection. This makes the troubleshooting process less effective.
  • Being able to remotely connect to clients saves a LOT of time when compared to the alternative - sending out technicians remotely to diagnose issues, or having end-users attempt to report bugs themselves.
  • Remote Desktop Protocol
DameWare is different than the built-in RDP protocols that Windows features, in that Windows RDP does not allow for connecting to the current user's session. DameWare does, so we can see and interact with exactly the same thing the user is experiencing, in real time.
If the users who will be using this product are domain admins, or have admin access to all client PCs, this product is fantastic and invaluable. It becomes less valuable if users don't have this access across the domain.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated