Dameware Remote Support is the One-Man IT Department's Best Tool
July 27, 2015
Dameware Remote Support is the One-Man IT Department's Best Tool
Score 9 out of 10
Vetted Review
Verified User
Software Version
11.1.0.170
Overall Satisfaction with DameWare Remote Support
We recently downsized our IT staff and needed to have a way to support user requests while being able to maintain focus on core network operations.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
DameWare Remote Support is used for all desktop support issues. It allows us to be able to take care of multiple user desktop issues at once.
- Being able to address multiple support issues at once is critical for a small or one-person support staff.
- The interface is easy to work with and logically laid out. There's a lot of functionality but it's easy to just jump in and use.
- The included system tools give you pretty much everything you'll need to manage disks, check events, and run remote backups.
- It does't automatically repair a user's desktop on it's own. Is that too much to ask? Honestly, I've been pretty happy with it.
- Allowing me to stay at my desk working on my system administration projects while supporting user desktop support issues has been huge. I'm able to do two jobs at once and stay on schedule.
- Users like that they can call me and I can immediately start working on their issue even if I'm already working with someone else.
DameWare Remote Support was recommended by a friend who is also a systems administrator. My needs were being able for the user to share and see the desktop as I am working, having a chat feature, and [being able to] support multiple displays. I really didn't try anything else other than Windows Remote Desktop and various versions of VNC. They just didn't have the functionality I needed. Dameware Remote Support had all that I needed and even more features I didn't know I wanted but ended up using too.