Datto - The Backup Solution to Use
Updated May 13, 2021

Datto - The Backup Solution to Use

Rob Rotundo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Review Source

Overall Satisfaction with Datto

We use Datto in house to back up our data. We have 13 servers being backed up hourly by an SP2000 device which we have had for several years. We find this image based solution the best solution when it comes to backups. Not only can we go back to restores every hour, but we can go back to the first image we created of the server. Granted, this is not an archive as some people view backups. That's a whole different ballgame, but for what it is, Datto gives us peace of mind that our data is backed up consistently and properly.
  • Great imaged based backup
  • Hourly incrementals for very granular restore capabilities
  • Good support
  • While support is good, they have increased in size very quickly, and a lot of the lower support now involves them sending you links, instead of working with you directly to resolve the issue.
  • Pricing can be tricky and expensive, especially for smaller businesses.
  • Some of the smaller units seem to go offline more than expected.
  • Datto has increased our backup revenue due to it just working with less management required.
  • The downside is having to fix a lot of the issues ourselves, or escalating an issue which can take time. This does put a dent in revenue.
Datto seems to be the most reliable, easy to use, and cost-effective way to backup data. Their support is pretty good, they have an extensive knowledge base, and they are very helpful when needed. The cost is probably the second most important reason as to why we went with Datto. The first being the ease of access and the integration into our ConnectWise ticketing.
DxContinuum, Veeam Backup & Replication, Carbonite Server Backup, Carbonite, Acronis Cloud Backup
Datto is good for all sizes businesses from small to large. Sizing the unit and pricing can get tricky for some clients. Especially when it comes to the offsite sizing and pricing. Datto is really good for all businesses. I don't know of a scenario where it isn't unless you're talking backing up a Citrix environment. You'll probably need a different solution in order to handle the processing power needed for a Citrix environment.