Datto -- Backup Disaster Recovery/Business Continuity, simply amazing
September 05, 2019

Datto -- Backup Disaster Recovery/Business Continuity, simply amazing

Mike Hernandez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Datto

Datto is an onsite appliance that provides complete failover should something happen to a server. I have lost files I use on my workstation that is saved on the server, and within minutes was able to have the corrupted files pushed back to the server from the Datto. Depending on the size of Datto a client goes with, they can provide coverage for a single server or a server with multiple VM and other workstations, if so desired.
  • Datto is an "All-In-One" failover protection for someone's business. It gives the owners peace of mind, as it backs up every piece of data housed on a server and stores that image, not only locally, but in the cloud as well.
  • I have recently seen where a Client lost their server to a Motherboard failure, and actually forgot they had Datto, and upon calling us for a 911 fix we simply logged into their Datto and spun up a Virtual Copy of their Server before it crashed, and they were able to continue with their business for a few days like nothing had happened while we got their physical server back online. That is what is meant by Business Continuity.
  • Datto is easy to set up and deploy. They create a "Mirror" image of a covered device (usually a server) every hour, and at the end of the day will send the latest image to the cloud for Offsite Backup.
  • Cons: If you go with the smallest Datto appliances, we have experienced some of these units overheating, as I do not believe they have a built-in fan. Fixing this usually requires moving the device where it can get better airflow. They are usually housed next to a server, but you have to keep in mind servers like other desktops have built-in fans, so even though the computer can take the room temp, a small Datto device may not find it so doable.
  • My only other Con with Datto would be that at this point in time they are in the process of redoing their accounting, so with the invoices I used to get, it was very easy to validate charges, while the "new system" has all our appliances on multiple invoices to go through to validate correct charges.
  • I can't think of anything else to put toward a Con for now.
  • Datto is an investment, but it's also an insurance policy against being down due to Server Issues, Human Error, Power Outage, Unexpected Updates or even Fire. With Datto, you have access to your company's data from an offsite location, all you need is the internet.
  • It is hard to calculate what negative impact is in relation to ROI as, like I stated, it is an investment, but is also a way to continue with your business should something happen to your server. Nobody plans on crashing their car on a given day and being without wheels, just like nobody plans on their Server crashing and losing all their data on their server, but with Datto it's like the crash never happened. To really calculate ROI, you would have to know when you are going to be down and for how long, with or without a Datto backup solution.
  • As for Positive, we have had a great experience educating our clients on this solution, as everyone wants some type of backup, and when we do our demo illustrating a server offline and spinning up the VM, they can't tell that it's a VM, and want that solution for their business.
The solution we used prior to Datto was only a cloud, and provided no onsite solution for data recovery. It provided no failover protection against a server meltdown and retrieving files that were either accidentally lost or corrupted could take 24 hours. With Datto, it's seconds to minutes to retrieve data or spin up a virtual copy of the whole server.
As I gave the Datto appliance a 10, without question there is room for improvement when it comes to dealing with people. Sometimes there are issues with any manmade device, and the poor soul who answers the phone may not have all the answers we need, so we may be bounced around from time to time to different techs. Nothing too bad though, which is why I gave them a 9, as everyone has a little room for improvement.

Do you think Datto SIRIS delivers good value for the price?

Yes

Are you happy with Datto SIRIS's feature set?

Yes

Did Datto SIRIS live up to sales and marketing promises?

Yes

Did implementation of Datto SIRIS go as expected?

Yes

Would you buy Datto SIRIS again?

Yes

No question about it-- if you have a business with employees, you need a backup solution, and there is none better than Datto. If your business has a computer or server that houses data that you rely on for day to day operations, you need Datto. The costs businesses face of being hit with a virus, human error, act of God, server issues, power outages, or even unexpected updates versus the cost of Datto, is a no brainer. Just think what your company would lose if it couldn't access its data for an hour, a day, or a week. In today's marketplace, simple backups with tape drives or external drives are not good enough and provide absolutely no failover should the server go offline for whatever reason.