Datto - Good, but not all dat
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November 19, 2019

Datto - Good, but not all dat

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Datto

We utilize an onsite Datto appliance for local backups of our physical and virtual server infrastructure with offsite transport to Datto's cloud for disaster recovery.
  • Local, appliance-based backups means less work to implement and maintain, as well as quick backups and restores for recent backup jobs.
  • VMware integration for backups is only at the host level, not vCenter, so you can't see all VMs from one place to select them for backup. You've gotta add each host individually and then pick from the list that populates from each individually.
  • The system is appliance-based, so when you run out of local space on the appliance, there's no expansion without buying a larger appliance. You either cut back on your backups to use less space, or you open your wallet.
  • We've saved some money by consolidating backups offsite to the one appliance and letting it store backups in one location offsite, rather than trying to maintain several different platforms or connections.
  • Negatively, since the appliance doesn't expand in storage, we've got sunk costs into this unit and will have to move to something else to continue growing. I work in healthcare and we can't just purge charts and stop backing up information, I've got to expand my ability to back up that information.
Datto and Barracuda Backup are very similar in design/purpose (both appliance-based with local backups and pushing to an offsite cloud), though Barracuda handles vCenter with a centralized backup console while Datto does not. VEEAM does a better job of backing up VMware than both Datto and Barracuda, but VEEAM requires you spin up a server and storage to do so. That's helpful though as you can establish your own storage pool and grow it as needed. Offsite backup though is priced per-server if you use VEEAMs service, unlike Datto and Barracuda which are both based on just the amount of offsite storage used. Synology is very close to VEEAM, but gives a bit more flexibility in allowing for a choice of cloud vendors to back up to. Given the choice, I'd probably go with a different vendor due to the storage limitations and interface issues.
The only time we've ever needed support is for a hard drive failure and a replacement has been shipped quickly. No issues there to report.

Do you think Datto delivers good value for the price?

Not sure

Are you happy with Datto's feature set?

No

Did Datto live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Datto go as expected?

Yes

Would you buy Datto again?

No

It's very useful in a small environment with mostly physical servers as it excels with backing up individual servers locally without a lot of setup fuss and getting those backups offsite for disaster recovery. Where it starts to show its limitations is when you've got a heavily virtualized environment or when you have a lot of data to back up. You end up either running out of space quickly or getting frustrated by the interface limitations.