DemandTools' range of abilities gives big bang for the buck
Overall Satisfaction with DemandTools
Our DemandTools licenses are primarily for the use of our SFDC system admins. The tool solves several business issues on a weekly basis. We use it for imports of data into standard and custom objects, mass backups, data cleanup of leads/contacts/accounts, field updates when changing, adding or modifying terminology or adding functionality, and for weekly updates on targeted marketing data. We have built scores of stored scenarios that look at keywords in a few fields on a Lead or Contact and then flag that record with certain criteria that allows us to better target in our marketing efforts.
Pros
- Allows you to make any import field a 'key' for import matching.
- Has easy to use point and click functionality to allow for complex procedures.
- Makes mass updates and cleanups faster and easier with flexible criteria.
Cons
- Importing lists of individuals can be a multi-step and cumbersome process. For those imports, I always use PeopleImport, rather than DemandTools. It reduces my time investment by about 75%.
- The matching functionality on company names can sometimes be a bit difficult to master, there is fine line between exact, cleaned, or fuzzy and occasionally DemandTools misses the mark.
- Less time spent manually cleaning up data and converting leads synced from our marketing automation tool.
- Greater targeting abilities in a fraction of the time due to stored scenarios.
- Jitterbit and PeopleImport
I also use Jitterbit free, which is great for flipping between production and sandbox when importing, but I am more comfortable with DemandTools' full range of tools and find them to be easy to use. I use DemandTools more often for updates and cleanup, than for imports and that is where it really shines.
I also use DemandTools sister product PeopleImport, which is great for importing Leads and Contacts, but doesn't have the ability to import into any other objects or to accomplish the cleanup and update abilities that DemandTools can.
I also use DemandTools sister product PeopleImport, which is great for importing Leads and Contacts, but doesn't have the ability to import into any other objects or to accomplish the cleanup and update abilities that DemandTools can.
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