DemandTools is powerful but difficult to use
July 02, 2020

DemandTools is powerful but difficult to use

Marina Shuman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • MassEffect
  • MassImpact
  • Single Table Deduplicator

Overall Satisfaction with DemandTools

We use DemandTools within our IT Salesforce team to mass manage large amounts of records, especially deleting and modifying contacts. It's quicker and more comprehensive than any other tool when managing large amounts of data, more than a couple thousand records.

Pros

  • Deleting large numbers of records.
  • Very detailed soft and hard matching scenarios.
  • Saving scenarios to be reused.

Cons

  • Documentation is terrible since Validity took over from CRMfusion.
  • Very expensive, especially for many users.
  • Very flexible and detailed means difficult to learn how to use.
  • Ability to delete large numbers of records.
  • Ability to export IDs of large numbers of records.
  • Duplicate matching and management.
DemandTools is far more flexible and better at processing large numbers of records. Also much more difficult to use and much more expensive.
If someone has the time and expertise to learn how to use it, it's the most flexible tool I've ever seen for managing large numbers of Salesforce records. For smaller numbers of records or less complex use cases it's not worth the expense, or the time it takes to learn how to use the tool.

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