Good piece of software that integrates well with Service M8
December 06, 2021

Good piece of software that integrates well with Service M8

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We used to use paper timesheets. I felt they created additional work for both employees and payroll administration, they could get lost, the employees might have forgotten to fill them in, etc. We recently moved the running of the business over to Service M8 to have a centralised and affordable way of dealing with lots of aspects relating to the day-to-day running of our business. It was a big step, it took time to learn how to implement the features it has, it took a bit of convincing the staff that this would be easier to use and our existing clients also noticed the changes. Happily, it was one of the best business decisions we made and it really helps. The area that I felt still needed improvement was the timesheets for our staff. It turns out that Deputy has an integration that clocks staff on, can track breaks, and also automatically clock out at the end of their workday. It's not always 100% and there is an element of either manual input for the breaks on tweaking if staff forget to log in on a morning sometimes, but on the whole, it really does reduce the payroll admin.
  • Time Keeping.
  • Exports Time Sheets To Xero.
  • Service M8 Integration.
  • Hard to understand and set up areas of work for field operatives.
  • It was hard to set up the Service M8 integration.
  • It would be useful if Deputy could integrate staff days off with Xero.
  • Reduced time greatly administering time sheets.
  • Automatic exporting of timesheets to payroll saves manual input of paper timesheets to Xero.
  • Payroll accuracy and actual time staff worked are major benefits to both staff and business owners.
At the time I tried it (a couple of years ago, think it might have been called T-Sheets?) it really was not something we could use for running a business where the field employees didn't work fixed shifts. It would have been more work than staying with the manual timesheets.

Do you think Deputy delivers good value for the price?


Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Deputy go as expected?


Would you buy Deputy again?


On the whole, it's fairly easy to use. I would like it if Deputy was a little easier to use when integrating with Xero and importing timesheets. I would also like it better if the holidays and staff sickness had a deeper integration with Xero. Lastly, it would be great if they could also have the option for field operatives.
Not bad, I do remember feeling a little bit alone when setting up. There were videos and webinars but none specifically for explaining how to use deputy for field service employees (as a workaround for setting up locations etc) or integration Xero payroll. I did struggle but managed with persistence and quite a few failed attempts!
Microsoft 365 (formerly Office 365), Xero
Deputy works well as an integration for the Service M8 app we use to run our business day-to-day. I feel it could benefit by having a field operative option that could help run and integrate with apps like service M8 and Xero. I also would like it to be linked more closely with Xero payroll and staff time off as I think Xero's offering probably isn't as good as Deputy's but would create more work if I were to try and run the 2 separate apps and manually input the data into Xero.

Using Deputy

2 - The 2 owners use Deputy to track employees time and export to Xero to administer our employee payroll.
Personally, I only have basic computer skills. It did take me a few failed attempts at some of the things that our business needed setting up but I got there in the end.
  • Employee time tracking
  • Exporting Timesheets to payroll
  • Keeping employee records
  • It integrates with an App called Service M8
Its become essential to the day to day time tracking of the employees and the exporting of employee timesheets to Xero