My customer service team loves Dialpad Sell
May 05, 2022

My customer service team loves Dialpad Sell

Eddy Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dialpad Sell

Dialpad Sell has been a huge improvement over our previous telephony software. It is easy to use and covers all of the features we were looking for when switching phone providers. The reporting features are robust and the voice intelligence transcriptions and real-time info cards are a huge stand-out for this product. The only downside was learning that there is no custom integration options when implementing the software, so if you don't like the product out of the box, it may not be the right fit for your company. But for our purposes, there were no other services that came close to offering the breadth of features that Dialpad Sell does and I vetted more than 15 similar products. Additionally, the project Manager who helped us launch was incredibly helpful, nice and was there for us every step of the way.
  • Voice to text transcription
  • Easy integration with ZenDesk
  • Highly supportive implementation phase
  • Works like you want your phone system to work!
  • Offering customization options like having transcriptions applied directly to a ticket or being able to re-arrange and add widgets to the live dashboard
  • The sales process felt disjointed and I had the price change at the last moment
  • It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
  • I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues
Dialpad Sell offers an amazing array of features for the price. Some of the products I evaluated were up to 10x the price of Dialpad Sell and lacked the voice intelligence features

Do you think Dialpad Ai Sales Center delivers good value for the price?

Yes

Are you happy with Dialpad Ai Sales Center's feature set?

Yes

Did Dialpad Ai Sales Center live up to sales and marketing promises?

No

Did implementation of Dialpad Ai Sales Center go as expected?

Yes

Would you buy Dialpad Ai Sales Center again?

Yes

Dialpad Sell is working great for my team. It does everything we hoped for. I haven't run into an issue that it could not tackle.

Dialpad Ai Sales Center Feature Ratings

Contact preview
10
Dialer-CRM integration
10
Call notes & tags
10
Automatic call logging
10
Outbound dialing
10
Inbound routing
10
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
10
Dialer contact import
10
Campaign & list management
10
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
10