TrustRadius
NOT a Customer-First Company. Don't trust DiscoverOrg.
https://www.trustradius.com/sales-intelligenceDiscoverOrgUnspecified7.9209101
Andrea Steffes profile photo
January 15, 2019

NOT a Customer-First Company. Don't trust DiscoverOrg.

Score 1 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with DiscoverOrg

We are no longer using DiscoverOrg but used the product in 2018. I encouraged a client of mine to sign up for DiscoverOrg to support our Account-Based Marketing approach. Both marketing and sales used the platform.
  • Good connection to Salesforce
  • Helpful technical support
  • There's a really high turnover of customer success managers. In a single year we were assigned three different customer success managers
  • Their customer service and contract policies are unethical. They aren't clear on terms, hiding renewal language in the contract, that they then used to bully [us] into renewing.
  • Very limited communication from customer success managers about the relationship, the use of the product, and no communication or notice about renewal before sending a bill and demanding payment for an increased price.
  • Limited access to different industries. When we attempted to adjust our target market, their availability of industry data left us hamstrung and we didn't get much out of the second half of our year-long engagement.
  • We experienced no ROI from using DiscoverOrg
Don't work with this company unless you're an enterprise organization, with a large sales team, and a willingness to commit for multiple years. They don't serve the small business well. Even in the scenario that you might be a company that fits their ideal customer, I still wouldn't recommend working with DiscoverOrg. This is NOT a customer-first company. If you're looking for service, you won't find it here.

DiscoverOrg Feature Ratings

Advanced search
5
Identification of new leads
6
List quality
6
List upload/download
6
Ideal customer targeting
6
Load time/data access
5
Contact information
6
Company information
6
Industry information
6
Lead qualification process
Not Rated
Smart lists and recommendations
Not Rated
Salesforce integration
7
Company/business profiles
6
Alerts and reminders
Not Rated
Data hygiene
5
Automatic data refresh
6
Tags
Not Rated
Filters and segmentation
6
Sales email templates
Not Rated
Append emails to records
Not Rated