Overall Satisfaction with DocuSign
DocuSign is currently integrated with Salesforce and being used for all B2B and B2B2C contract needs within the organization. It greatly speeds up our signed contracts process and allows service fulfillment steps to get triggered automatically. The ability to map custom fields from the contract back to the Salesforce object is extremely useful. I can't imagine how long it would take if the team had to reference the contract documents themselves for that key metadata.
- Integration with Salesforce.
- Templating and custom fields.
- A great dashboard and ease of use when building new documents.
- Debugging utilities when the Salesforce integration doesn't work.
- Better error messages and a better log of errors connected with contracts when syncing to Salesforce.
- The admin dashboard experience can be confusing and unintuitive.
- Increased efficiency around sending & receiving contracts.
- Automated contract data entry into Salesforce, and allowed for fulfillment automations triggered on contract signing.
- It has needed little management or overhead. Aside from occasional technical issues, once it's set up it works well.
I have used DocuSign and RightSignature. I felt that DocuSign had a superior dashboard experience, integrations, and support experience.
Do you think DocuSign delivers good value for the price?
Yes
Are you happy with DocuSign's feature set?
Yes
Did DocuSign live up to sales and marketing promises?
Yes
Did implementation of DocuSign go as expected?
Yes
Would you buy DocuSign again?
Yes