Good experience, but a very cooperate-feeling product
October 04, 2019

Good experience, but a very cooperate-feeling product

Nicolas Costa Ossa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

DocuSign Personal

Overall Satisfaction with DocuSign

DocuSign is only used by the commercial department. We use it only for agreement signing. We use it for non-disclosure agreements, master services agreements, statements of work, and many other legal documents. It is very helpful when you needed to get a signature in a document. But we never felt it was enough. We ended up using a solution that we could use for things beyond agreement signatures.
  • Possible integrations with CRM like Salesforce.
  • Mobile apps are very good.
  • Very easy to use.
  • Support is a little slow.
  • Has definitely made the signature process with clients easier.
  • It helped us to have a more secure signature process. Valid e-signatures.
Docusign probably feels more robust and a more corporate feel. They are pretty similar, however.
Well, I did have a poor support process. I was having problems with the mobile app and they couldn't solve it. I had to wait until it was fixed.

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

DocuSign is well suited for any situation where a document requires third-party signing.