Item: DocuSign
Rating: 8
Author: Verified User

Overall Satisfaction with DocuSign

Use Cases and Deployment Scope

DocuSign is primarily used by the HR function in document signing procedures such as Contracts and Agreements. It is integrated with SuccessFactors for the purposes of Recruitment and Onboarding and used in Candidate onboarding. It is also accessed directly for the generation and sending of various HR documents that must be issued to employees for signing. Our future landscape will involve its integration with OpenText to allow for automated Document Generation, Signing and Storing of Documents.

Pros and Cons

Pros

SuccessFactors and Opentext Integration
System Management, Guidance and Support
Document Preparation and Signing Routes/Workflows

Cons

Document Download Automation
Document/Envelope MetaData Tagging
AI analysis to determine Document Category Type

Return on Investment

Ease of Implementation and Integration
Positive impact in simplifying HR Processes
Limited training required
Reduced administrative overhead

Usability

As an Administrator of the system, its ease of configuration and the guidance around doing it is second to none. The screens are broken down into manageable segments and easy to navigate to the area that needs to be looked at. Our Process Delivery teams, after initial training are using the system without any problems and find it easy to operation. We get minimal if any, requests for support.

Alternatives Considered

Adobe Acrobat Sign

Very similar but did not have the backing of SAP SuccessFactors in terms of Integration. The Developer Environment allowed us to test and practice on very easily compared to Adobe Acrobat Sign. Both products can be connected to via Microsoft Power Platform to aid automation and had similar capabilities. Cost was also a factor and DocuSign came out well.

Key Insights

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

Other Software Used

OpenText Content Manager, Microsoft Power Automate, SAP Concur

Likelihood to Recommend

DocuSign has good Integration capabilities in line with our other HR Systems. Flexibility administration that is easy for an inexperienced team of users. For system administrators, setting up the environment is relatively straight forward and has a range of functionalities that can be used. Developers can use the API capabilities and services offered in DocuSign to automate processes.

Comments

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DocuSign Enterprise Solution

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