Easy to use and nice UI
May 28, 2021

Easy to use and nice UI

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Drift Automation

Overall Satisfaction with Drift

Drift has been used to drive prospect and customer engagement when we have a website visit. They're able to speak with a Live person to gather information and provide additional assistance as needed. This has helped drive engagement with potential customers, better aligned communication with current customers and overall has helped us provide a better buying experience.
  • Very nice UI
  • Easy to use
  • Better integration with Slack
  • Easy UI
  • Excellent customer service
  • Improved lead management

Do you think Drift delivers good value for the price?

Not sure

Are you happy with Drift's feature set?


Did Drift live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Drift go as expected?

I wasn't involved with the implementation phase

Would you buy Drift again?


Drift is well suited for companies who have seen an increase in interest/demand for their products. If you aren't receiving consistent inbound inquires (I.e. demo request), then this product can very easily help you drive more leads and engagement. If your company has a specific TAM (1 or 2 specific industries/verticals), this product may be less impactful.