Solid Chatbot for most businesses.
May 31, 2021

Solid Chatbot for most businesses.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Chat

Overall Satisfaction with Drift

We use Drift across Sales and Marketing at my organization. Prior to Drift, we did not have an active way to communicate with website visitors.

Pros

  • Live chat
  • Appointment Scheduling
  • Auto-Responders

Cons

  • Chat window pop up delayed sometimes
  • Chat box could use a facelift
  • Chatbot
  • Live chat
  • Reporting
  • Increased lead generation
  • Reduction in cycle time
  • Improved customer experience
Drift supplied all we needed at this point in our business. Functionality and pricing were the key drivers in our decision to move forward with Drift.

Do you think Salesloft delivers good value for the price?

Yes

Are you happy with Salesloft's feature set?

Yes

Did Salesloft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesloft go as expected?

Yes

Would you buy Salesloft again?

Yes

Drift is a good option for a simple-to-use chatbot. I would not recommend it for more complex setups.

Comments

  • Sarah Haberman | TrustRadius Reviewer
    Sarah Haberman
    commented 5 years ago
    Hi there, thanks so much for your review! We're thrilled to hear that Drift enables your company to do things you couldn't previously do and we hope to see your continued success on the product.

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