Dynatrace evangelist
Updated February 06, 2020

Dynatrace evangelist

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

[Dynatrace is being used] To support a complex legacy and cloud environment, mobile to mainframe. Current use is primarily with operation teams across application and I & O organization. Will be integrating with CICD pipelines.
  • Transaction trace - provides detailed, method level insight into business transactions and performance from UI through backend services and DBs.
  • AI - technology assistance in identifying both root cause and impact of issues in the company.
  • Full stack visibility - allows all in the organization to have clarity on operational health and transparency where issues exist.
  • Simplified integration to external data sources
  • Reduce impact of issues through avoiding or quick remediation of issues.
  • Ability to get deep insight into issues we never saw before to improve client experience.
Greatest capability to cover a modern and legacy environment and provide traceability across all platforms.
The in app chat is very useful and responsive. Support staff is knowledgeable and typically solves issues quickly.

Do you think Dynatrace delivers good value for the price?


Are you happy with Dynatrace's feature set?


Did Dynatrace live up to sales and marketing promises?


Did implementation of Dynatrace go as expected?


Would you buy Dynatrace again?


Complex execution environments across modern and legacy technologies.

Dynatrace Feature Ratings

Using Dynatrace

Application and infrastructure support organizations responsible for the operational health of business IT services. These functions include business applications used by sales, security, back office processing, and service requests (i.e. loan submissions...). It also includes teams supporting back-end services such as client or portfolio information and content management systems. Lastly it includes teams supporting technologies such as servers, data base, middle ware and security.
4 - Ideally your candidate will have familiarity with application architecture used by your organization with a blend of deeper knowledge for the following:
System administrators - operating system to install, configure and troubleshoot product.
Middleware administrator - ability to support and consult on various technologies including application platforms, web servers, ESB, MQ, mule, kubernetes, containers.
Application development - ability to understand application architecture. Ideally familiarity with user interface development. Basic understanding of supported languages java, .net, nodejs...
  • Identification of root cause for issues impacting the operational health of business application disrupting business processes.
  • Identification of impacted users for identified issues.
  • Transparency across application and technology domains to effectively and efficiently respond to disruption events.
  • Ability to expose failures and performance degradation for individual business transactions across a complex underlying application design composed of both modern and legacy technologies.
  • Ability to reduce the number of monitoring technologies used in the enterprise.
  • Integration of user session data in a log analytics platform for different perspectives of user behavior.
  • Improvements in AI to more comprehensively apply the solution to external data sources.
  • Integration into development pipelines for full lifecycle visibility of the product.
  • Deeper insight into issues impacting data services.
  • More comprehensive coverage of non-application hosts to contribute to the AI.
The comprehensive solution provides significant insight into technology health enabling us to avoid issues impacting business processes. We expect to consolidate our tool set to offset product investments while providing a deeper, more transparent view of operational health across business and technology domains. No other tool provides an ability to trace user activity from mobile to mainframe with an AI engine to support the full transaction path and quickly identify root cause and impact.

Evaluating Dynatrace and Competitors

Yes - CA Apm and appDynamics were replaced based on product capabilities including trace, AIOps and mainframe support
  • Product Features
  • Product Reputation
Capabilities to give insight into customers digital experience and trace those transactions across the backend systems and infrastructure servicing those requests. The AI engine DAVIS and support of mainframe.
Nothing to change at this time.

Dynatrace Implementation

Very easy installation with minimal configuration to quickly realize value.
Change management was minimal - We gained quick confidence in the product allowing us to trust changes as being of the lowest risk
  • Training users to use a new tool

Dynatrace Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Yes - The access to the weekly sessions with implementation experts and in app chat are very valuable to support the organization.
Yes - Yes it was resolved quickly with a GA release within 3 weeks.
I'm able to redirect Dynatrace users at my company to the in app chat for usability questions, freeing my resources to focus on implementation of features.

Using Dynatrace

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Troubleshooting from problem screen
  • Dashboarding
  • Can get lost navigating a long purepath for proactive analysis
It takes a little bit to get started but once you are familiar you can get a lot of information very quickly