Dynatrace OneAgent provides next-gen AI powered software in the APM world
February 06, 2020

Dynatrace OneAgent provides next-gen AI powered software in the APM world

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Dynatrace OneAgent is used across the whole enterprise. We are still in the early rollout and implementation phases of the OneAgent solution but are hoping to prove that it can provide meaningful and effective root cause analysis for all development and production infrastructures. We'd also like to be able to address and analyze user impact in order to effectively triage and determine how our app and operations teams can improve.

Pros

  • Custom dashboarding allows for all IT teams to create and illuminate important metrics that matter!
  • PurePaths, I love how you can dive deep into stack traces and review exceptions that relate to problem tickets.

Cons

  • Increasing integrations.
  • Adding the ability to compare the metrics and data of code builds.
Dynatrace's auto-detect and auto-inject features put it over these other APM products. Its use and center around AI and integrations to stay relevant with modern and new tech such as OpenShift, K8s, etc makes it stand out from other products.
ONE Premium Chat support and the overall organization and management of the support articles on Dynatrace Support is one of the best. The quick feedback and response times on the CHAT support is awesome. We have yet to leverage the Dynatrace Support Ticketing/case system but look forward to a fluid process as we had with AppMon ticketing and support.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dynatrace go as expected?

I wasn't involved with the implementation phase

Would you buy Dynatrace again?

Yes

Scenarios where Dynatrace is well suited is when you have inter-crossing dependencies with your services and applications. Dynatrace OneAgent's ability to pull these dependencies together and display them in the Smartscape is awesome. In an environment where scalability and capacity is key, Dynatrace OneAgent's auto-detection and auto-injection feature suits well. A scenario where Dynatrace does not suit well is when you have app teams that have performance leaders who may have demands for higher levels of access in order to orchestrate settings such as tags.

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