Worst Reimbursement and Expense Reporting App on the Market; A+ for inefficient
June 23, 2021

Worst Reimbursement and Expense Reporting App on the Market; A+ for inefficient

Sofia Franciscus | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

To track and report expenses, our company switched from American Express CC app, over to the Chrome River Snap App, about a year ago. The American Express App was intuitive, streamlined, and easy to use. Since expense reports are already painful, it's a good practice to provide users an expense reporting app that doesn't add drag to the activity that doesn't add revenue or profit to the company.

When we switched over to Emburse Chrome River for expense reporting about a year ago, it was like going back in time to the 1990s. The interface has no intuitive utility whatsoever. Navigating the app to construct expense reports, attaching receipts to credit card charges, itemizing, etc. are navigated via a disparate sequence of steps so terribly unintuitive that it motivates one to do expense reports as infrequently as possible. Once a month you have to re-learn how things work because of the mental anguish of the previous experience, thanks to the ability to compartmentalize unpleasant memories. The menu and navigation are about as hair-brained as it gets. I accidentally deleted a nearly completed monthly report while attempting to edit a line item inside the report. The result? The totality of the monthly report gets scrapped to correct a line item in the report.

I rate Chrome River Expense reporting App with an A+ for hair-brained, A++ for time-wasting, and A+ for misery unnecessarily inflicted on the user.
  • Powers on when you hit the icon.
  • Camera works on the App - but doesn't always upload.
  • The Chrome River name affiliation is not unlike Operating system "Adreno", "Chrome" used by google.
  • Interface is hairbrained, having zero logic what so ever
  • Navigation is completely unintuitive
  • User experience interface is the worst in its class
  • Too easy to delete a report when you intend to simply delete a line item in the report.
  • Negative ROI on time.
  • Negative ROI resulting in lost opportunities to interact with customers since you are tied up on the expense reporting App going through as unpleasant an experience as possible.
  • This is the "death by 1,000 cuts" that makes a good employee check out or quit.
Not that easy or straightforward. But noting IT can't fix and handle to make work.
I have used Concur, AmEx, and other expense reporting Apps. Even an excel spreadsheet wins hands down compared to Chrome River. Chrome River is the worst user interface and most hairbrained navigation to date, I have ever experienced in an expense reporting App.
I would give this a "0" if it were an option.
At the bottom. It's worse than an excel spread sheet. It is the worst.
This question is not relevant to us as we have an in-house corporate specialist that makes all things Chrome River do what they should.
I would prefer to give this a zero, but am not sure that is an option. The user interface is completely unintuitive, navigation is a disparate collection of selection sequences that make no sense. How can this possibly be a leading expense reporting App?