Worst Reimbursement and Expense Reporting App on the Market; A+ for inefficient

To track and report expenses, our company switched from American Express CC app, over to the Chrome River Snap App, about a year ago. The American Express App was intuitive, streamlined, and easy to use. Since expense reports are already painful, it's a good practice to provide users an expense reporting app that doesn't add drag to the activity that doesn't add revenue or profit to the company.

When we switched over to Emburse Chrome River for expense reporting about a year ago, it was like going back in time to the 1990s. The interface has no intuitive utility whatsoever. Navigating the app to construct expense reports, attaching receipts to credit card charges, itemizing, etc. are navigated via a disparate sequence of steps so terribly unintuitive that it motivates one to do expense reports as infrequently as possible. Once a month you have to re-learn how things work because of the mental anguish of the previous experience, thanks to the ability to compartmentalize unpleasant memories. The menu and navigation are about as hair-brained as it gets. I accidentally deleted a nearly completed monthly report while attempting to edit a line item inside the report. The result? The totality of the monthly report gets scrapped to correct a line item in the report.

I rate Chrome River Expense reporting App with an A+ for hair-brained, A++ for time-wasting, and A+ for misery unnecessarily inflicted on the user.