Item: Emburse Chrome River
Rating: 9
Author: Verified User

Overall Satisfaction with Emburse Chrome River

Use Cases and Deployment Scope

[Emburse Chrome River is] Globally used by my organization and it covers all the travel-related and non-travel related expense reimbursements to the employees and payments to the corporate card company. Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.

Pros and Cons

Pros

On-time Migration from the current to Emburse Chrome River
Experience Resources
Sound Support

Cons

Adhoc requirements must be analyzed faster, they take more time
Sometimes keep some gaps with controls
Showing interest to close the case faster than closing the issue

Return on Investment

I dont have a knowledge about ROI

Usability

Tile or icon-based UI experience
Forms can be customized
Able to setup Perdiem
Able to perform the setups on our without CR IT intervention.
Able to make the system warning and violations on our own.
Able to create the expense types, cost of account mapping, Analytics changes on our own.
Able to create Adhoc reports on our own

Alternatives Considered

Concur Travel and Expense, Expensify and Workday Financial Management

Works with our business model
Pre-approval method
Auto-approval functionality
Email alerts customization
Muti platform approval
System warnings and violations
Hotel itemization
Mileage - integrated with Google map
Perdiem wizard
Acknowledgments
Banners on the expense form
Understanding the open items and on Credit card Expenses and cash reimbursements
Super User

Support Rating

The basic issues are handled by the level 1 engineers effectively, however, some complex requirements or issues took too long to provide a resolution. We ended up following up with our customer relationship manager or escalated to the next levels for faster resolution. However, they did appoint a person to look after our cases primarily, which is good.

Likelihood to Recommend

Globally used by my organization and it covers all the travel-related and non-travel-related expense reimbursements to the employees and payments to the corporate card company.
Covers multiple corporate cards like American Express, Citi, and Barclays.
Auto Remittance details to the Corporate card companies
Easy reconciliation
Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.

Using Emburse Chrome River

Support Headcount Required

Business Processes Supported

Per Diem Setup
Mileage Setup for various Locations as per the Local Law

Innovative Uses

Auto Approval
Warning or Violations to prevent duplicate expenses

Future Planned Uses

Not applicable for now

Likelihood to Renew

Other Software Used

Workday Financial Management, Microsoft 365 (formerly Office 365), Asana

Evaluating Emburse Chrome River and Competitors

Products Replaced

Yes - Oracle iExpense

Key Differentiators

Product Features
Product Usability

Evaluation Lessons Learned

I would not change, as we are happy with the product.

Key Insights

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

Yes

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Implementation

Implementation Rating

Very well planned we have migrated 15 entities from the old tool to Emburse Chrome River.

Implementation Details / Implementation Partner

Implemented in-house

E-mail alert customization did not work
Delay login for the first time users due to single sign-on verification

Emburse Chrome River Support

Emburse Chrome River Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success	None

Premium Support

Yes, we have some more project lined up with T&E.

Exceptional Examples of Emburse Chrome River Support

Building a new reporting platform using the Emburse Chrome River data.

Using Emburse Chrome River

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None