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Snap and Submit with Emburse Chrome River
June 24, 2021

Snap and Submit with Emburse Chrome River

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

[Emburse Chrome River is] Globally used by my organization and it covers all the travel-related and non-travel related expense reimbursements to the employees and payments to the corporate card company. Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.
  • On-time Migration from the current to Emburse Chrome River
  • Experience Resources
  • Sound Support
  • Adhoc requirements must be analyzed faster, they take more time
  • Sometimes keep some gaps with controls
  • Showing interest to close the case faster than closing the issue
  • I dont have a knowledge about ROI
  • We have implemented with CR Admin Platinum platform and we migrated to Mercury.
  • Very good UI in Mercury platform.
  • Able to perform the setups on our without CR IT intervention.
  • Able to make the system warning and violations on our own.
  • Able to create the expense types, cost of account mapping, Analytics changes on our own.
  • Able to create Adhoc reports on our own.
The initial setup took time, however, the first system setup was a great milestone and then for all the implementations, we had an easy checklist to perform the configs. Our system is Oracle, the connectivity between both systems is excellent. We did not have any issues since migration between the systems.
  • Tile or icon-based UI experience
  • Forms can be customized
  • Able to setup Perdiem
  • Able to perform the setups on our without CR IT intervention.
  • Able to make the system warning and violations on our own.
  • Able to create the expense types, cost of account mapping, Analytics changes on our own.
  • Able to create Adhoc reports on our own
  • Works with our business model
  • Pre-approval method
  • Auto-approval functionality
  • Email alerts customization
  • Muti platform approval
  • System warnings and violations
  • Hotel itemization
  • Mileage - integrated with Google map
  • Perdiem wizard
  • Acknowledgments
  • Banners on the expense form
  • Understanding the open items and on Credit card Expenses and cash reimbursements
  • Super User
The basic issues are handled by the level 1 engineers effectively, however, some complex requirements or issues took too long to provide a resolution. We ended up following up with our customer relationship manager or escalated to the next levels for faster resolution. However, they did appoint a person to look after our cases primarily, which is good.
  • Globally used by my organization and it covers all the travel-related and non-travel-related expense reimbursements to the employees and payments to the corporate card company.
  • Covers multiple corporate cards like American Express, Citi, and Barclays.
  • Auto Remittance details to the Corporate card companies
  • Easy reconciliation
  • Also, it helps in extracting useful information to see the spending of employees, how controls can be implemented to avoid overspending and duplicate claims.

Using Emburse Chrome River

  • Per Diem Setup
  • Mileage Setup for various Locations as per the Local Law
  • Auto Approval
  • Warning or Violations to prevent duplicate expenses
  • Not applicable for now
Workday Financial Management, Microsoft 365 (formerly Office 365), Asana

Evaluating Emburse Chrome River and Competitors

Yes - Oracle iExpense
  • Product Features
  • Product Usability
I would not change, as we are happy with the product.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

Yes

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes

Emburse Chrome River Implementation

Very well planned we have migrated 15 entities from the old tool to Emburse Chrome River.
  • Implemented in-house
Yes
Change management was a big part of the implementation and was well-handled
  • E-mail alert customization did not work
  • Delay login for the first time users due to single sign-on verification

Emburse Chrome River Support

ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
None
Yes, we have some more project lined up with T&E.
Building a new reporting platform using the Emburse Chrome River data.

Using Emburse Chrome River

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Mielage
  • Hotel
  • Meals reimbursement
  • Per Diem
Yes - The entire desktop experience is customized in Mobile apps.