Overall Satisfaction with Emburse Chrome River
We use Emburse Chrome River as our main system for travel and expenses. It is used to help create compliance to help guide users to be within company and government policies. This is used across departments to help their teams for specific preferences in approval quality assurance.
- Compliance training
- Approval tracking
- Notifying user of errors
- They could have a better system for government regulations and compliance
- Faster resolution time for user requests
- Better notify customers of how new products came help once they are available
- Easier review and approval process
- Easier enforcement of company policy
- Easy experience in following system data
It was not the best experience do to the team that worked with my company. Post Go Live was better in achieving the requirements that were needed by my company.
Yes, better data available to track spend and trends in travel and expense, compared to our previous system.
User experience is great for myself and team. Issues comes from specific generations of users that try not to be flexible in learning the system.
The support team has great help. It is just slow in fixing the needs or finding solutions to problems. Not sure on the requests that are being given to them form other customers compared to my company.