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Encompass - Robust and highly customizable
March 01, 2017

Encompass - Robust and highly customizable

Edward Woodhead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Encompass from Ellie Mae

Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
  • They are very customer centric - everyone is always pleasant and helpful.
  • Assistance working through issues is readily available.
  • Constant development improvement to increase accuracy/compliance and efficiency.
  • New enhancements and features - the LOS is never stagnant.
  • Maintenance windows are pretty common.
  • Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
  • Timeliness of addressing user enhancement requests through the forums.
  • Positive - Minimizing compliance issues.
  • Positive - improving efficiency and better use of resources - increase production capacity.
Over the years I've used Genesis, Loan Contour, Calyx Point, and various proprietary. Hands down...Encompass is by far the easiest to navigate (especially for the Production Division), highly efficient, and very easy on the eyes.
Regardless of the size of your company, Encompass is the solution if you're looking for a reliable, highly supported LOS platform. However, maintenance and support are only as effective as the resources designated by the company. This is a robust system with many features, time and adequate resources are the keys to making it successful in any environment...regardless of size.

Using Encompass from Ellie Mae

All Mortgage Lending related functions
12 - Friendly, patient, custom centric staff with a high level of technical aptitude. Patience is a key component with a mindset that anyone inquiring for help is a person i need of some sort of resolution.
  • Loan Origination is efficient and streamlined. Consumers and Originators can easily provide/take an application/documentation and access the necessary services, Processors and Underwriters can quickly upload and review supporting documentation necessary for Final Approval, and Closing/Shipping can quickly provide docs to consummate and delivery a loan. With Encompass, a well organized company can complete this process quicker than most competitors
  • Ellie Integrated components - eDisclosure, MAVENT and State Matrix - allow all parties involved during the life of the loan, a level of control of Compliance. Customizable disclosure features allows Compliance to address necessary regulatory improvements.
  • SDK and Plug-In availability allows continued advancements in automation and efficiency across all departments.
  • Automation of document delivery
  • Auto assignment of users to Role depending on the state of a file
  • Timeliness of life of loan in relation to quality of loan submissions
  • more automation of basic functions
  • increased data analytics
  • improved consumer experience
In the 10 years I've used Encompass, I've not had a better experience.

Evaluating Encompass from Ellie Mae and Competitors

Yes - Over the years Ive have worked as an administrator with several companies that have each replaced their existing systems - 3 with Calyx Point and 1 with Genesis - due to the robust features Encompass provides. Maintaining Compliance standards and an overall smooth life of loan work process were main factors in the decision.
  • Product Features
  • Product Usability
With each organization, maintaining a smooth and efficient workflow throughout the life of the loan, as well as ensuring compliance with regulatory guidelines were in the forefront of the decision making process. Encompass minimizes not only the cost of resources usually necessary to maintain compliance, MAVENT and Ellie Mae's integration of State requirements also minimize monetary implications for being non-compliant.
One improvement, to ease concerns of existing staff of an upcoming change in LOS software, would be to utilize a test environment with mock files (and test documentation) that users (especially Production Team Members) could use to experience taking a loan and working it through to a mock closing. As with all change, Loan Officers with longevity in the business do not like change, especially with software. Some leave in anticipation of having to learn new software, to a company that still uses the software their accustomed to. This would minimize concern and help with employee retention.