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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
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Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
- Contains the URLA (1003)
- Can run AUS/LP and pull Credit amongst so many other systems
- Complete loan/pipeline management from start to finish
- Positive Impact- Ability to pull old data to reach out to former clients with the click of a button
- Negative- Too many systems rely on it. If Encompass is down, we can't perform other functions
- Positive- Easy to learn how to use and works well for loan originators
Is Calyx Point even a thing anymore? I recall using Calyx Point years ago but don't remember it being able to do half of what Encompass is capable of doing. Encompass alone being able to communicate to 3rd party systems is a major time saver something Point was never able to do.
Our entire mortgage business relies on Encompass from sales to operations, then finally to post ops when a loan is sold to the investors. The system houses non public information and documents securely and for every department's needs compiles with regulatory requirements. Encompass is the start and end of the loan sales cycles and without it we would have a challenging time originating mortgages as there simply is not anything else on the market like it.
5
The only and true unfortunate aspect of Encompass is that it's only as good as the people who use it, and more importantly as the way in which it's set up. Big organizations sometimes over engineer Encompass within their organization since it's highly customizable to each company. When you do this you need a strong team to help navigate errors and issues that come up when the front end user is not familiar with or can't determine why certain aspects are not functioning. If you don't have a strong team in place whether it's IT or Training to help navigate issues, it's not a well functionating tool, especially when the organization has made it complicated to use. It should be noted this is a function of the organization and not Encompass.
- Sales
- Operations
- Secure Document Holding
- Runs DU/LP directly
- Runs Credit Directly through
- Pulls Automated Employment Verifications
- If it can bypass the manual underwriting process that would save a lot of time
- If it would allow us to send other non programmed documents for signatures
February 19, 2018
Flexibility at a CO$T
Encompass is being used by the mortgage department and enables start to finish solutions from loan origination to delivery in to the secondary market.
- Encompass is very user friendly
- It’s a flexible LOS that can be set up to fit your business process and operation.
- There are a lot of helpful educational videos to get users started.
- Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
- A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.
- Flexibility in designing workflows has its drawbacks. Without proper involvement and input from all parties in managing how loans are originated there will be problems that cost money. Accountability for every step in the process is key to profitable and compliant.
40
Mortgage origination to loan servicing and delivery in the secondary market
1
Online supported resource center videos and blogs.
- Loan origination
- Application processing
- Secondary loan delivery
- Referral management
March 01, 2017
Encompass - Robust and highly customizable
Score 9 out of 10
Vetted Review
Verified User
Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
- They are very customer centric - everyone is always pleasant and helpful.
- Assistance working through issues is readily available.
- Constant development improvement to increase accuracy/compliance and efficiency.
- New enhancements and features - the LOS is never stagnant.
- Maintenance windows are pretty common.
- Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
- Timeliness of addressing user enhancement requests through the forums.
- Positive - Minimizing compliance issues.
- Positive - improving efficiency and better use of resources - increase production capacity.
Over the years I've used Genesis, Loan Contour, Calyx Point, and various proprietary. Hands down...Encompass is by far the easiest to navigate (especially for the Production Division), highly efficient, and very easy on the eyes.
All Mortgage Lending related functions
12
Friendly, patient, custom centric staff with a high level of technical aptitude. Patience is a key component with a mindset that anyone inquiring for help is a person i need of some sort of resolution.
- Loan Origination is efficient and streamlined. Consumers and Originators can easily provide/take an application/documentation and access the necessary services, Processors and Underwriters can quickly upload and review supporting documentation necessary for Final Approval, and Closing/Shipping can quickly provide docs to consummate and delivery a loan. With Encompass, a well organized company can complete this process quicker than most competitors
- Ellie Integrated components - eDisclosure, MAVENT and State Matrix - allow all parties involved during the life of the loan, a level of control of Compliance. Customizable disclosure features allows Compliance to address necessary regulatory improvements.
- SDK and Plug-In availability allows continued advancements in automation and efficiency across all departments.
- Automation of document delivery
- Auto assignment of users to Role depending on the state of a file
- Timeliness of life of loan in relation to quality of loan submissions
- more automation of basic functions
- increased data analytics
- improved consumer experience
Yes
Over the years Ive have worked as an administrator with several companies that have each replaced their existing systems - 3 with Calyx Point and 1 with Genesis - due to the robust features Encompass provides. Maintaining Compliance standards and an overall smooth life of loan work process were main factors in the decision.
- Product Features
- Product Usability
With each organization, maintaining a smooth and efficient workflow throughout the life of the loan, as well as ensuring compliance with regulatory guidelines were in the forefront of the decision making process. Encompass minimizes not only the cost of resources usually necessary to maintain compliance, MAVENT and Ellie Mae's integration of State requirements also minimize monetary implications for being non-compliant.
One improvement, to ease concerns of existing staff of an upcoming change in LOS software, would be to utilize a test environment with mock files (and test documentation) that users (especially Production Team Members) could use to experience taking a loan and working it through to a mock closing. As with all change, Loan Officers with longevity in the business do not like change, especially with software. Some leave in anticipation of having to learn new software, to a company that still uses the software their accustomed to. This would minimize concern and help with employee retention.
March 01, 2017
Encompass LOS, by far the Master of the Mortgage Game
We use Encompass in all areas and its awesome! We have added additional input forms to have QC review become so much more efficient. The training at the Experiences I have gone to has made just a difference on how we utilize all the tools provided by Encompass.
- Mortgage Reporting.
- Modification is easy to make it your own to do what you need it to do.
- Call Reports and HMDA are now a breeze.
- Batch updates
- Speed and accuracy to ensure high profis
I used Point before............LMAO, no comparison
400
Origination - Post Purchase
3
1 Encompass Admin
2 Proficient Users
2 Proficient Users
- Regulatory Reports
- QC Reports
- Compliance
- Create new QC input for and tie it to score loans per Fannie Mae
- Streamlined reporting
No
- Product Features
- Product Usability
- Prior Experience with the Product
- Analyst Reports
I would send an employee to be an Encompass Admin prior to implementation.
- Implemented in-house
No
Change management was minimal
- TRID 1 year later
No
Yes
Yes
Our first Regulator Connect Exam was a *hit show and Ellie Mae support made it possible for us to comply.
- Form building
- System Data templates
- Reporting data base updates............ugh
February 23, 2017
Trust but Verify
Score 7 out of 10
Vetted Review
Verified User
Encompass is our loan origination system at OneWest Bank. We use Encompass for both our Retail and Correspondent channels. We were able to set up different workflows for the different channels. The connectivity between Encompass and third party service providers allows us to keep everything together seamlessly, and the eFolder is a great tool for images to further assist with not only keeping everything together but also making us paperless.
- The incorporated compliance review by the Mavent helps to make sure we are producing compliance loans.
- The EllieMae Document System is an excellent tool for preparing our disclosure and closing packages, ensuring we have compliant packages but also allowing us flexibility to add our own custom documents. The esign capabilities are a wonderful tool for making sure our clients are informed and that disclosures are documented within the tracking tool in Encompass.
- EPPS - everything is hidden, the users don't know what is in there when guidelines for eligibility and pricing adjustors are programmed. This needs to be put in the hands of the clients so they can take control of their own, or pay Ellie Mae to program for them, but at least expose the details to us. The lead time quoted for a revision was 10 weeks to start after the SOW was signed, way too long and not acceptable. Plus, they could not program some of the custom fields we wanted. We had to move to Optimal Blue.
- Compliance overrides - there is a not a good mechanism for compliance overrides. When Mavent gives a fail or warning that we want to override after our compliance persona has reviewed, they can't just mark it overridden, they have to perform the task, like prepare docs. Need a better way to handle these.
- Positive - we were able to reduce our expenses for doc drawing, eliminating a third party vendor, because EDS is built-in.
- Positive - esign and fulfillment services have eliminated the mailing of packages.
- Positive - EM provides a hosted version which we have taken advantage of, and eliminated the server needs internally to handle, plus we are kept up to date on the software versions.
- Lending Space, Net Oxgyen and Gallagher
Lending Space moved away from retail channel so we had to exit their system. Net Oxygen was far too open and really would have required a lot of work in order to begin using. Encompass was a known system, well respected by the smaller user, and with little work we could start using.
50
Retail Mortgage Lending
Correspondent Lending
Secondary
5
IT Admins
- Application Taking
- Disclosing
- Compliance
- Closing
- Processing
- Still working
- Implementation of Consumer Direct