TrustRadius Insights
Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
Recent Reviews
Product Details
- About
- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 01, 2017
Encompass - Robust and highly customizable
Score 9 out of 10
Vetted Review
Verified User
Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
- They are very customer centric - everyone is always pleasant and helpful.
- Assistance working through issues is readily available.
- Constant development improvement to increase accuracy/compliance and efficiency.
- New enhancements and features - the LOS is never stagnant.
- Maintenance windows are pretty common.
- Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
- Timeliness of addressing user enhancement requests through the forums.
- Positive - Minimizing compliance issues.
- Positive - improving efficiency and better use of resources - increase production capacity.
Over the years I've used Genesis, Loan Contour, Calyx Point, and various proprietary. Hands down...Encompass is by far the easiest to navigate (especially for the Production Division), highly efficient, and very easy on the eyes.
All Mortgage Lending related functions
12
Friendly, patient, custom centric staff with a high level of technical aptitude. Patience is a key component with a mindset that anyone inquiring for help is a person i need of some sort of resolution.
- Loan Origination is efficient and streamlined. Consumers and Originators can easily provide/take an application/documentation and access the necessary services, Processors and Underwriters can quickly upload and review supporting documentation necessary for Final Approval, and Closing/Shipping can quickly provide docs to consummate and delivery a loan. With Encompass, a well organized company can complete this process quicker than most competitors
- Ellie Integrated components - eDisclosure, MAVENT and State Matrix - allow all parties involved during the life of the loan, a level of control of Compliance. Customizable disclosure features allows Compliance to address necessary regulatory improvements.
- SDK and Plug-In availability allows continued advancements in automation and efficiency across all departments.
- Automation of document delivery
- Auto assignment of users to Role depending on the state of a file
- Timeliness of life of loan in relation to quality of loan submissions
- more automation of basic functions
- increased data analytics
- improved consumer experience
Yes
Over the years Ive have worked as an administrator with several companies that have each replaced their existing systems - 3 with Calyx Point and 1 with Genesis - due to the robust features Encompass provides. Maintaining Compliance standards and an overall smooth life of loan work process were main factors in the decision.
- Product Features
- Product Usability
With each organization, maintaining a smooth and efficient workflow throughout the life of the loan, as well as ensuring compliance with regulatory guidelines were in the forefront of the decision making process. Encompass minimizes not only the cost of resources usually necessary to maintain compliance, MAVENT and Ellie Mae's integration of State requirements also minimize monetary implications for being non-compliant.
One improvement, to ease concerns of existing staff of an upcoming change in LOS software, would be to utilize a test environment with mock files (and test documentation) that users (especially Production Team Members) could use to experience taking a loan and working it through to a mock closing. As with all change, Loan Officers with longevity in the business do not like change, especially with software. Some leave in anticipation of having to learn new software, to a company that still uses the software their accustomed to. This would minimize concern and help with employee retention.
March 01, 2017
Encompass LOS, by far the Master of the Mortgage Game
We use Encompass in all areas and its awesome! We have added additional input forms to have QC review become so much more efficient. The training at the Experiences I have gone to has made just a difference on how we utilize all the tools provided by Encompass.
- Mortgage Reporting.
- Modification is easy to make it your own to do what you need it to do.
- Call Reports and HMDA are now a breeze.
- Batch updates
- Speed and accuracy to ensure high profis
I used Point before............LMAO, no comparison
400
Origination - Post Purchase
3
1 Encompass Admin
2 Proficient Users
2 Proficient Users
- Regulatory Reports
- QC Reports
- Compliance
- Create new QC input for and tie it to score loans per Fannie Mae
- Streamlined reporting
No
- Product Features
- Product Usability
- Prior Experience with the Product
- Analyst Reports
I would send an employee to be an Encompass Admin prior to implementation.
- Implemented in-house
No
Change management was minimal
- TRID 1 year later
No
Yes
Yes
Our first Regulator Connect Exam was a *hit show and Ellie Mae support made it possible for us to comply.
- Form building
- System Data templates
- Reporting data base updates............ugh