eSignLive simplify integration
October 06, 2016

eSignLive simplify integration

Andre Masson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with eSignLive

Our software is integrated to the cloud and we wanted to add an eSign solution to our product. The existing out of the box API available as part of the eSignLive solution gave us an easy way to integrate both products and we are very satisfied with the final product.

We now have a complete solution which includes electronic signatures of our customized pdf documents stored in the cloud thanks to the eSignLive product. So our software is being used by vendors and administrators and this allows us to be paperless and cloud-ready, which means many benefits like: live documents search through indexing, ability to create statistics on those signed documents, reporting and automated emails among others.

  • The API is simple to use and does things right. For instance existing software can easily create a package composed of a couple of PDF files and each of these files can contain multiple signatures at different locations.
  • It's easy to retrieve the current state of PDF packages: being signed, rejected ones, email bounce, etc.
  • Although the eSign-Live team has good support, the customization of emails sent to various actors of the eSign process needs improvements. There should be a user interface for that purpose and the client should not have to contact the support team by exchanging Word documents in order to drive customization.
  • Even if it is fully operational, the user interface for the administrator should be modernized because it is not user friendly nor responsive at all.
  • In our use case the product was already recommended and approved by our financial institution. The question was just to decide if the annual cost was appropriate for the volume of documents required by our business processes. We have been using the product for one year so far and we can tell the price is fine for the final solution that is running on our production servers.
DocuSign was probably one of the alternatives but to be honest we just did not evaluate alternatives at all. We were simply happy to integrate easily with an approved (by our financial institution) eSign product. We just moved from the POC to a "That's a go" decision given the fact the "price per volume" was reasonable.
Well suited:
  • when you need to fully automate an eSign process within your existing application
  • The Java API is simple to use for a developer
  • Multiple API flavors are available for integration (REST, Java, .Net library...)
Less appropriate:
  • for an administrator using a phone or tablet since the corresponding UI is not responsive