EvolutionX

We use EvolutionX to power our eCommerce store - and our online shopping. EvolutionX allows us to serve our customers online - both B2B and B2C - and provides them with a whole suite of powerful tools (online shopping, account management, etc). We love it because it gives our store a much broader reach, allowing us to effectively sell our products throughout The Bahamas.

• Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.
• Huge improvement for in-store customer service as our floor associates and reps can reference the website inventory to provide quick assistance to customers on their mobile devices.
• Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.

Shiptrack, Zendesk Suite, Spruce

Why we chose EvoX with Spruce POS integration? Our customers are contractors working for

multiple clients. Clients constantly call for missing invoices, have questions

about orders, deposits & material

lists (including purchase history). The portal gives customers access to vital information

& frees up our staff for sales. Our customers love the portal. They find it easy to navigate and like to make payments before the due date, using credit card or ACH.

I love that I can login from the storefront and

"see what the customer sees". I can help them to navigate the portal.

Evo X makes it easy to upload art, create

banners, content pages and layouts that look professional without hiring a

design team! I post weekly blogs and events - I love that I can refresh

the content as needed. The platform will redirect content based

on my edits. Even the most inexperienced site builder will find the

product user friendly. (I had basic knowledge of the process and no

specific art or web design training prior.) The process for adding brands, links, html and products is fool

proof. EvoX is a user-friendly product. I

am doing the entire site myself, and it's manageable. The support team

have been with us 100%!

• no need to chase customers for payment they go to portal and make payments
• customer satisfaction. They love access and say they are so happy we are doing this.
• SEO & google hits for links and sites we have brings in new business
• Can take orders and answer questions even when we are not here!!!
• Can work on and access the site anywhere.

I use EvolutionX as our website provider, it allows us to process orders AND customers can pay their invoices right from their account

• We've only been fully on for 5 mos, but we can see the benefit of freeing up our sales reps for coldcalls
• the ability for customers to pay their accounts on line has decreased our AR departments calling and chasing payments

Epicor Eagle

• Increased orders
• increased order value
• Saves time

We use EvolutionX to bring our in-store offerings online, making them available for delivery or in-store pickup. It's a vital communication tool for our customers, keeping them informed about new products and current promotions. Additionally, it allows customers to conveniently view and pay their orders, invoices, and statements online. The website enhances our professional image and builds customer trust—something that's increasingly expected in today's market.

• Our return on investment (ROI) with EvolutionX has historically been disappointing, a concern we previously raised. Unfortunately, the response from Niall came across as defensive and unconstructive, with the only suggestion being to offer free shipping to boost sales. With the exception of Amy-Lee, we haven’t felt that EvolutionX has shown a strong commitment to our online success. That said, we’ve seen some improvement in ROI over the past month, primarily due to enhanced visibility on Google’s shopping platform—progress that appears to be driven by Google’s own updates rather than EvolutionX initiatives. If EvolutionX could develop better integration with Google Shopping, we believe many small retailers could benefit significantly. Simplifying that connection could be a major differentiator for the EvolutionX platform.
• EvolutionX has been valuable in communicating our full range of products and services to customers. While some of the resulting in-store sales may be difficult to directly track, we believe the increased visibility has contributed to additional revenue opportunities.
• I believe EvolutionX has helped reduce the volume of incoming customer calls, allowing our employees to focus on higher-value tasks. This shift has contributed to improved efficiency and overall profitability.

Canva, Microsoft 365, ChatGPT