Mixed Success
April 12, 2022

Mixed Success

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We used EZ Texting primarily as our bulk texting provider for SMS and MMS campaigns. We have an association client who needed to reach all members at one time and to track folks that were opting in or out and were also worried about compliance TCP compliance for obvious reasons. We were generally pretty happy with the platform.

Pros

  • It organizes lists well.
  • The sends were always smooth.

Cons

  • Just not clear how to go back and work with lists of people that were texted.
  • Also wasn't clear how to track progress over time.
  • The back end, tracking, analytics were not impressive in my opinion.
  • Not sure, we just didn't get a lot of back end feedback.
  • It was difficult to get support from them as well.
It was fairly easy to use in terms of sending out texts but it was also a little clunky in the setup and then after sends it was not great in terms of results and finding things in the data.
We didn't do any onboarding, we signed up and worked our way around the site - it wasn't optimal in terms of onboarding.
Echo19 -- it's a texting and IVR platform. We have had great success with them in the past. They have great real-time analytics that you can run while your project is live, and a simple and very intuitive interface that allows for the creation and deployment of projects on a very quick timeline.

Do you think EZ Texting delivers good value for the price?

Not sure

Are you happy with EZ Texting's feature set?

No

Did EZ Texting live up to sales and marketing promises?

No

Did implementation of EZ Texting go as expected?

Yes

Would you buy EZ Texting again?

No

I think it's great if you don't have a network of texting platforms to reach out to or if you have no clue about TCP or 10DLC regulations. If you want a lot of back-end data analytics, etc, or something that will tell you about click rates to complete a form or something along those lines then you will not be happy with the product.

Comments

  • Taylor Marsh | TrustRadius Reviewer
    Taylor Marsh
    (Vendor Representative) commented 2 years ago
    Hey there, Thank you so much for your review.Here at EZ Texting we always strive to be better so we appreciate your feedback! If you're interested, we'd love to have an agent reach out for help with onboarding or you're welcome to check out more of our tips on Getting Started here: https://eztexting.force.com/answers/s/getting-started. Sincerely, Taylor

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