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EZ Texting is functional, but has room for improvement
Updated April 12, 2024

EZ Texting is functional, but has room for improvement

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We use EZ Texting to send out reminders for new students, follow up with demo students, reach out to families about makeup classes, and occasionally send out promotional texts.
  • Create unlimited groups to help organize contacts
  • Create templates for future use
  • Create trackable links
  • The app does not offer the same functionality as the website
  • The character limitation is far too strict. (SMS vs. MMS)
  • I wish I could filter more with the groups such as send to group A, but remove anyone who is also in group B.
  • The copy and paste feature has never worked for me in regards to uploading contacts. Instead, I have to create a CSV and manually remove all ()- and spaces for it to be compatible. This is a very time-consuming extra step.
  • It has been very convenient to be able to text multiple families at once
  • Text reminders are a much more efficient method than email reminders
  • I like that it connects to Zapier
If the app was improved and I could upload new contacts more easily, I would increase this rating. One example: I haven't found a way to view/edit/cancel scheduled texts on the app and have to go to the website to do this.

Do you think EZ Texting delivers good value for the price?

No

Are you happy with EZ Texting's feature set?

Yes

Did EZ Texting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of EZ Texting go as expected?

I wasn't involved with the implementation phase

Would you buy EZ Texting again?

No

It is convenient to have a text service that multiple users can access, but I find that it is over-priced and has too many limitations. When I first joined, there was not an additional charge for MMS, and so this change tripled in price for me very shortly after I joined. I also find that the limited number of users (in my current package) is unnecessary and feels like just another way for EZ Texting to make money. While it is functional, it does not feel like a customer-focused business.